Endpoint Systems Engineer

Position Type:

Technology/Network Specialist

Date Posted:

1/7/2025

Location:

Administration Bldg

Date Available:

ASAP Pay Grade: 831 (Actual salary based on experience)

Work Days: 226

Primary Purpose:

This position is responsible for designing, implementing, and supporting Apple and Windows endpoint configurations and user applications across both virtual and physical desktop and mobile environments while ensuring a seamless technology experience for students, teachers, and staff.

QUALIFICATIONS

Education/Certification:

Bachelor's Degree in a technical field or equivalent experience

Relevant technical certifications preferred

Special Knowledge/Skills:

Extensive knowledge and experience with mobile device management (MDM) solutions supporting iOS, iPadOS, and MacOS, preferably Jamf.

Knowledge and experience implementing and supporting Apple School Manager and Apple Classroom.

Knowledge and experience managing Windows OS utilizing tools such as Microsoft Intune/SCCM.

Knowledge and experience supporting Entra ID, Active Directory, and Group Policies

Proficient with scripting languages such as Bash, Powershell, Python

Excellent organizational, communication, and interpersonal skills

Ability to manage multiple priorities effectively

Ability to develop and maintain effective working relationships

Experience:

Five years of experience with desktop and mobile device policies and configurations

Five years of experience managing Apple OS-based devices and applications

Five years of experience managing Windows-based computers and applications

Previous experience in a K-12 education technology environment a plus

Major Responsibilities and Duties:

Lead the evaluation, selection, and adoption of new mobile technologies, services, and tools to enhance system performance, user experience, and cost-effectiveness.

Design, configure, deploy, and manage Apple devices, including iPads, MacBooks, and AppleTV

Implement and manage MDM solutions to ensure proper device security, updates, and monitoring

Perform baseline image creation and customization of Windows operating system images

Support application packing, deployments, documentation, and release control

Implement and manage endpoint security measures, ensuring compliance with industry standards and district policies.

Collaborate with vendors and cross-functional teams to address technical issues and implement new initiatives in accordance with strategic plans.

Work within the change management process to coordinate the release of new software packages, applications, and system updates.

Maintain up-to-date documentation, including diagrams, on all desktop and mobile device environments, including configurations, integrations, components, policies, and processes

Be customer service oriented and maintain a professional approach regarding all district matters

Be adaptable and flexible in acceptance of changes in techniques and procedures

Perform R&D and remain knowledgeable of emerging trends in technology and keep abreast of innovative practices.

Attain and keep current, relevant technology certifications.

Perform special projects, after-hours support and upgrades, and other duties as assigned.

Working Conditions:

Mental Demands:

Ability to communicate effectively (verbal and written); interpret policy, procedures and data; coordinate district functions; maintain emotional control under stress; work with frequent interruptions

Physical Demands/Environmental Factors:

Frequent districtwide and occasional statewide travel; occasional prolonged and irregular hours; frequent sitting, standing, stooping, bending, kneeling, pushing and pulling; occasional lifting up to 50 pounds; prolonged use of computer and repetitive hand motions

Approved By: Greg Gaston Compensation Coordinator Date: 9/11/2024