Small Engine Service Technician

Job Description

This position pays $27.24 per hour

What we offer:

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Tuition reimbursement

Job Summary:

The Service Technician is responsible for the repairs to customer equipment in the GRACO repair facility. They will be the front line in contacting and communicating with the customer.

Job Responsibilities:

Provides excellent Customer Service for the GRACO Repair Facility

Receives in customer equipment and troubleshoots to find root cause of the issue; Creates Repair order quotations for parts

Call customers with estimate of repair costs and time to complete

Completes repairs on customer equipment

Completes general maintenance such as oil changes, filters, etc on customer equipment

Receives and ensures all replacement parts are delivered as ordered Franklin Director of Plant Operations M-F 40 Hours per week Provides technical services in person and over the phone as needed; Ensures and Tests all finished repairs to customer equipment is complete and operating to standards

Maintains all tools and equipment in the repair shop Oversees safety in the repair shop to ensure shop is safe and equipment is operational

Responsible to secure and lock up the service area repair shop; Handles waste oil containment

Oversee snow removal for the entire Franklin Facility; Ensure safety protocols are being followed at all times

Minimum Requirements:

High School Diploma/GED

3 to 5 years of small engine repair

3 to 5 years of mechanical repair experience, electrical experience is a plus

Welding and use of mechanical tools/equipment

Strong customer service experience Ability to follow written and verbal instructions

Strong attention to Detail and Organization

Full-time