Implementation Consultant

We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs.

The Implementation Consultant is a key member of the Client Services team. In this role, you will be a key driver of client success by developing implementation strategies and supporting product design and configuration during implementation. You will collaborate with other members of the Client Services team, the Product team, and the Sales team to support our Banking Platform clients. We are looking for energetic candidates with a strong intellect, a passion for finance, the ability to execute with excellence, and superior communication skills. This individual will report to our Manager of Consulting. Applicants may choose to work remote or office based in Raleigh, NC or Austin, TX.

What You'll Do

Develop subject-matter expertise in the Sageworks Banking/Loan Origination platform

Lead multiple client implementations of various sizes and complexity through the design & configuration of our banking platform solutions

Serve as the primary point of contact and communication with the customer and maintain accurate project plan details

Manage the day-to-day execution of project implementations including the review of customer requirements, monitoring project progress and timelines, and identifying and resolving issues to drive project success

Communicate design strategy and pertinent configuration details to the client education team responsible for customer training in a timely manner

Maintain job aids and training materials for product design and configuration

Drive successful adoption and coordinate post-implementation Account Management handoff to the Client Success Manager

Work with the Client Success team to monitor and support product usage, client satisfaction, and configuration needs.

Collaborate with the Product team to maintain and enhance product functionality based on client feedback

Provide customer service through technical support, product feedback, and client follow-up

What You'll Need:

2+ years of experience in banking, consulting, or SaaS product implementations

Banking experience and credit knowledge preferred

Ability to communicate effectively in and across teams; must possess strong written and verbal communication skills

Excellent facilitation skills to lead client engagements and working sessions

Demonstrate attention to detail while managing multiple priorities

Willingness to travel up to 50% of the time to meet with clients

Ability to accomplish tasks in a timely manner and solve problems with limited direction

Occasional travel required for team events to support engagement, relationship-building, and key decision-making

What You’ll Get:

Market competitive total rewards package

To be part of the Heart & SOUL of a winning company with an inspiring mission

The opportunity to Make Big Things Happen

Competitive salary along with full health benefits with an HSA option

Flexible PTO and bank holidays

401(k) plan and company match

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law. Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at with the subject line accommodation.