Learning & Development Partner

Job Description

At Unity Bank, our culture is built on trust, care, and connection. We believe in meaningful work, open collaboration, and authentic relationships. Here, every employee takes pride in their role, empowered to make a difference—for our clients, our communities, and each other.

We’re more than a bank—we’re a community partner. When clients choose Unity, they invest in local dreams: planting seeds with farmers, opening doors on Main Street, and creating opportunities for neighbors.

We listen. We care. We connect. Every conversation matter, and every solution is crafted with heart. Together, we help people achieve their dreams—one relationship at a time.

Position Summary: The L&D Partner is responsible for creating, developing, implementing, and conducting training and development programs for employees and leaders across the Bank. The L&D Partner will work collaboratively with other bank departments to determine training and development needs and assist in matching employees to available programs, courses, tools, and resources. This position will play an integral role in enhancing overall employee knowledge and confidence that will lead to providing exceptional service for our clients.

Responsibilities/Accountabilities:

Training & Development: Assessing training and development needs across the Bank through partnership with department managers, focus groups, internal surveys, and other internal stakeholders. In addition, creates and implements a Bank-wide training format to ensure consistency across our footprint aligning internal branding requirements.

Performance Support & Evaluation: Develop and roll out a comprehensive assessment to evaluate employees’ full understanding of processes and procedures. In partnership with managers to continue ongoing development opportunities. Identify gaps and opportunities of improvements in customer satisfaction and training programs.

Process Optimization: Assesses and maintains current training programs, procedure manuals, guides, educational materials, etc. and updates as needed. Improve optimization when necessary.

Collaboration: Collaborates and partners internally and Retail Resource Managers with teller operational knowledge. Develops and maintains collaborative working relationships with stakeholders and managers; listens effectively and asks for clarification to support success. Actively pursues objectives and works with others to achieve bank and branch goals.

Research and Analysis: Continuously research new training methods and approaches to enhance employee experience. Leveraging LMS data, dashboards, and reporting to track participation, completion, and knowledge retention.

Vendor Management: Serve as primary owner of the Learning Management System (LMS) and ensuring content quality, system functionality, and user engagement of the system. Evaluate and recommend new learning technologies and tools to enhance training experience.

Education and Experience:

Bachelor’s degree in Business Administration, Human Resources, Adult Education, or a related field preferred.

3-5 years of training, developing, facilitating or combination of education and experience.

Experience with LMS platforms and learning tools preferred.

Excellent communication, facilitation, and stakeholder engagement preferred.

FiServ, experience preferred.

Work Environment: Collaborative, trust-based, transparent, supportive, and comfortable community atmosphere. This position may include opportunities to travel across our footprint, working with customers, community members, and our Unity Team.

This position may require prolonged periods of sitting at a desk and working on a computer.

Regulatory Standards: Financial Institutions must adopt and comply with regulatory requirements. All employees of Unity Bank are required to comply with these standards and practices. Employees will be responsible for participation in training sessions for these regulatory compliance requirements. This will be offered through online sessions, department meetings, bank wide training, and other such media. In addition, compliance training that is specific to job responsibilities will be conducted. Any employee that knowingly fails to comply with the requirements, as outlined in the Compliance Manual and the related guidelines may be subject to disciplinary action, up to and including termination of employment.

Full-time