Account Manager

Job Description

Job Summary

The Account Manager plays a critical role in identifying client service needs, building and maintaining strong relationships with both clients and industry partners, and delivering tailored solutions that align with customer expectations and enhance the overall client experience. This role requires a proactive approach to understanding client goals, ensuring satisfaction, and driving long-term partnerships through exceptional service and strategic support.

Key Job Responsibilities

Manages the incoming inquiry process to ensure timely response to all customers.

Experience with electronics brands such as Furuno, Garmin, and various communications systems.

Gathers applicable information to determine viability for service inquiries and inputs the information into the company's CRM system.

Generates and analyzes detailed sales reporting; provide detailed insights for products.

Ensures timely submittal of quotes as requested for services.

Maintains and develops relationships with existing customers and new customers.

Manages both our existing sales pipeline and developing new business opportunities.

Attends all relevant industry events, including boat shows, seminars, etc.

Ensures the sales process is consistently executed to achieve desired results and meets monthly predetermined KPIs.

Collaborates with internal departments to facilitate client need fulfillment.

Experience with MS Office (Word and Excel)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition, duties, responsibilities, and activities may change at any time with or without notice.

Required Competencies

Prospecting

Sales planning

Customer Service Skills

Communication

Bradford Marine participates in the E-Verify program in certain locations as required by law. Please visit e-verify.gov to learn more.

Bradford Marine is an Equal Employment Opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. For more information, please visit eeoc.gov to learn more.

Full-time