Principal Software Development Engineer

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

Responsibilities

Architect, design, and develop AI knowledge hub and AI agent apps for business automation

Lead and mentor team members on software engineering best practices

Education and Experience

M.S. in Computer Science (or related field) from a top-tier US university, with 5 years of relevant work experience

Ph.D. in Computer Science (or related field), with 2 years of relevant work experience

Our Hiring Process is “Easy with eGain”

Step 1: Written test

Aptitude section – this is a GRE style test (60 minutes or less)

Functional section – this is a take-home programming test

Step 2: Panel interview (in-person at eGain Sunnyvale office)

Next Step

Email resumé to with “Principal Software Development Engineer” as email subject.

Compensation

Base salary range is $150,000 to $200,000 per year.

Stock options.

This position may involve working on a government contract, requiring US citizenship or a Green Card held for 3 or more years.