Modeling & Simulation SME

At PLEXSYS, our teams design, build and deliver Live, Virtual, and Constructive (LVC) innovation and training solutions to customers around the world. With over 200 employees in seventeen states and four foreign countries, we contribute our success to enabling better training…everyday…across the globe.

As an employee of PLEXSYS, you’ll find a culture that empowers you to achieve your professional objectives, give your personal best, and work with other highly passionate individuals. Our core values of integrity, excellence, teamwork and agility drive our daily decisions, identify our focus areas, and inspire our organizational culture.

GENERAL DESCRIPTION

A Modeling and Simulation (M&S) Subject Matter Expert (SME) serves as a key representative of PLEXSYS, supporting both internal and external customers in the operation of PLEXSYS M&S software products and systems. This senior-level role requires all-domain expertise and a strong background in applying M&S in support of training and mission planning. Responsibilities of a SME include providing timely responses to customer inquiries and the timely resolution of technical support related issues. Additionally, a SME provides installation, delivery and training in support of successful solution delivery of the PLEXSYS ecosystem and third-party product integration. This role works with internal stakeholders including the Capability Requirements Manager (CRM), Capabilities Development Manager (CDM), and Platform Manager. A SME supports and advises the CRM and CDM on features and enhancements that provide the most value to our customers. They also assist the Platform Manager in maintaining, updating and developing databases, exercise scenarios, and guiding users through the use of PLEXSYS products during virtual and constructive exercises.

DUTIES AND RESPONSIBILITIES

Provide inputs to Customer Capabilities team in support of software development, the capabilities baseline and the capabilities roadmap.

Highly knowledgeable and proficient on the use of all PLEXSYS products and commonly utilized third party products

Train customers on PLEXSYS ecosystem and how it supports all phase, all domain training

Develop, maintain and update training products for customers

Create complex operational scenarios for advanced demonstration support and customer deliveries; be able to articulate and document discrepancies in achieving desired outcomes

Write checklists, training materials, reports and other documentation

Operate, interface and troubleshoot PLEXSYS products in support of Live, Virtual and Constructive exercises and training events

Interface PLEXSYS products with other customer simulation products as well as real-world systems

Ability to use critical thinking to process information and resolve issues quickly

Ability to work independently and make sound decisions

Work through complex situations and provide customers solutions

Interpret complex information and communicate it clearly and concisely, in general terms

Interpret network diagrams and understand connectivity between network participants

Assist customers seeking technical assistance online, over the phone, or email

Perform advanced troubleshooting on complex systems using diagnostic tools and determine the best solution based on details provided by customers

Navigate classification requirements and complexities while operating simulation environments, addressing network access and permissions

REQUIREMENTS

Bachelor’s degree in STEM field (e.g., Computer Science, Electrical Engineering) or six years military Command, Control, Communications, Computer, Intelligence, Surveillance and Reconnaissance (C4ISR) experience with an understanding of Data link operations, airspace control and battle management of friendly air, ground and maritime forces

5-7 years of hands-on experience with modeling and simulation systems and a basic understanding of how aircraft, weapons and surveillance systems are used in modeling and simulation

Understanding of how to integrate modeling and simulation applications

Experience with Microsoft Office products; Word, Access and Excel

Ability to travel of up to 30% of the time

DESIRABLE

Familiar with computer components, virtual machines, Microsoft, Linux and ability to diagnose issues in virtual and hardware environments

AUTHORITY

Security Clearance: Secret or above

PERKS

As a PLEXSYS employee, you can expect certain advantages; such as advancement based on performance, competitive wages, valuable benefits and a great working environment. Our team is committed to ensuring an environment that empowers individuals to realize their full potential by providing opportunities and necessary support to achieve personal and professional goals.

Medical/Vision/Prescription/Dental Benefits

Life, AD&D and Long Term Disability Coverage

Paid Holidays, Military Leave, and Paid Time Off

401k Plan with eligibility from first day of employment

Education reimbursement for job-related courses for full-time employees

PriceClub/COSTCO/Sam's Club annual membership

Department

Customer Support

Employment Type

Full-Time

Minimum Experience

Mid-level

Compensation

$96,000 - $122,400