Retail Sales Associate

Job Description

Sales Associate Job DescriptionJob Summary

To promote sales by providing excellent service to customers, using professional product presentations, sales techniques, and product knowledge

Responsibilities include but are not limited to:

Sales

Engage with clients to build sales on the sales floor

Provide highest level of customer service by presenting products to customers, explaining benefits, features, quality, prices, and product care

Achieve given sales and KPI targets through initiating cross-selling and add-ons

Maintain Client Book & actively gain new customers for database

Operations

Merchandise the boutique including window decos & in-store visuals; ensure that all products are perfectly displayed, efficiently organized and within corporate guidelines

Preparation of merchandise orders, handling of product deliveries, and receipt of merchandise

Maintain all areas in pristine condition at all times including, shelves, modules, floor, cash counter, dressing room, stock room, etc.

Take part in regular training & team meetings regarding product knowledge, customer service, promotions, and visual merchandising

Handle the POS and cash system

Maintain cash handling records, reports, and opening and closing procedures

Ensure compliance with health and safety regulations as well as federal, state, and local laws and requirements

Handle product pricing, product reclamations, returns and/or exchanges and prepare the necessary administrative reports

Comply with all Wolford standards including Employee Handbook, Employee Dress Code policies, Boutique Operations Manual and other corporate guidelines

Safeguard company property and enforce loss prevention standards

Key holding responsibilities

Black Out Dates: February 10th-14th. Black Friday through New Year’s Day annually. Seasonal locations black out periods may vary.

Benefits

Employee discount and bi-annual clothing allowance (subject to local tax requirements)

Monthly commission earning potential 3% of individual sales

Health, vision and dental insurance benefits for qualifying full-time employees

401K contribution after applicable company waiting period

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Full-time