Program Manager

Job Description

About Us

AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.

The Program Manager will lead a large-scale IT help desk operation supporting over 200 personnel across functions including asset management, network engineering, and tier 2 desktop support. This role is responsible for overseeing all operational, technical, and administrative aspects of the program to ensure timely, efficient, and high-quality support services. The ideal candidate will bring strong leadership, operational expertise, and experience managing complex, enterprise-scale support environments.

Duties and Responsibilities Include:

Provide overall leadership and strategic direction for the help desk program.

Manage day-to-day operations of a team of 200+ personnel across asset management, network engineering, and tier 2 desktop support.

Serve as the primary point of contact for the client and stakeholders, ensuring expectations are met or exceeded.

Ensure compliance with SLAs, KPIs, and other performance metrics.

Lead staffing, workforce planning, training, and professional development of team members.

Develop and maintain standard operating procedures (SOPs), escalation protocols, and communication plans.

Oversee budget, financial reporting, resource allocation, and contract deliverables.

Coordinate with internal IT, cybersecurity, and infrastructure teams to align support services with organizational goals.

Prepare and present status reports, performance metrics, and executive briefings.

Identify areas for continuous improvement and implement best practices for service delivery and customer satisfaction.

Required Skills, Qualifications and Experience:

Experience:

Bachelor's degree.

15 years of experience, including:

5+ years of experience in program management.

10+ years of leadership experience with progressively higher responsibility in the public and/or private sector in the IT and/or consulting fields.

Experience with the Information Technology Acquisition process and its milestones.

Experience in analyzing a variety of source documentation and supporting the creation of acquisition documentation.

Citizenship and Clearance:

US Citizenship is required.

Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission (DoD Secret Clearance).

Certifications:

DoD Approved 8570/8140 Baseline Certification: Category IAM Level II

Project Management Professional (PMP) Certification or other recognized project management certification.

Location:

This is a remote position within the United States requiring minimal travel (CONUS).

Preferred Qualifications:

ITILv4 Foundation Certification

HDI-M Certification

Work Environment and Physical Demand:

Sitting at a desk during work hours.

Lifting up to 50 lbs.

Compensation: $175,000 - $225,000

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.

Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.

401(k) with Match: We match 3% of your contributions with immediate vesting.

Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.

Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.

Parental Leave: 15 days of fully paid leave for new parents, because family matters.

Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.

Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.

Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Full-time

Fully remote