Software Business Analyst - Hybrid - Norcross, GA

Job Description

Salary:

Do your superhuman analytical and conflict resolution skills help identify, communicate, and resolve issues efficiently and effectively? Are you a first-rate communicator who can tailor discussions based on intended audiences? Do you get energized by working in a high-performance IT environment, in collaboration with other smart dynamic trailblazers who obsess over solutions?

USAN is a revolutionary contact center solutions provider, promoting 21st century values rooted in work-life balance, flexibility, and career growth opportunities.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. No agencies please.

Role Summary:

The Business Analyst is the link between USANs technology capabilities and our clients. The BA responsibilities are as follows:

Cultivates, interprets, and matures client Business Requirements Documents (BRDs)

Analyzes and ensures integration points between BRDs and our capabilities

Helps negotiate product functionalities with the client

Translates BRDs into functional specifications for internal engineering, QA and external client audiences

Scopes projects and works with the PMO to prioritize deliverables

Job Duties:

Capture business, functional and technical requirements from customers and internal users

Create Visio and Microsoft Word documents of business requirements, process flows, and automated call flows

Documents all database table layouts and external host interfaces

Reviews all documents for completeness, identifies exceptions and missing or problematic business rules

Basic Qualifications:

Bachelors degree in Business or IT-related fields

5+ years experience as Functional, Process or Business Analyst

Must have 5+ years experience of Microsoft Visio (or LucidChart), in addition to Microsoft Word, Microsoft Excel

3+ years experience of customer interfacing experience project oversight, customer presentation

Must have excellent communication skills (written and verbal) including but not limited to:

(1) Possess the ability to present material in a clear and concise manner

(2) Possess the ability to communicate across all levels of an organization

Must be detail-oriented with the ability to work through technical documents and requirements

Must be comfortable working in a cross-functional team environment

Must work well in fast-paced, customer and deadline-driven environment with minimal supervision and demonstrate initiative and good judgment

Must possess the ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines

Must have knowledge of modern office software including Microsoft PowerPoint, SharePoint, Project, et cetera.

Preferred Qualifications:

5+ years of experience as a Business Analyst in a fast-paced IT environment

Experience with IVR and/or contact center technology

Job Benefits:

Healthcare benefits

401K plan

Paid company holidays

Paid vacation

Business casual work environment

Annual performance based bonus program

Company Description

United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). Founded in 1989, USAN has a 26 year history of providing carrier grade telecom solutions. From USANs initial service offering of hosted IVR, USAN has continued to develop new private cloud solutions and capabilities. USANs multi-channel customer engagement platform provides hosted IVR, ACD as SaaS, customer engagement via SMS/Text, Web service offerings, and customer engagement via social media channels such as Facebook and Twitter. Today, the USAN cloud handles more than one billion transactions yearly for some of the worlds largest companies. Our fifth-generation, carrier-grade network and platform architecture delivers reliable traffic capacity and availabilitygreater than 99.999% in each year of operation.

For more information, please visit us at

Full-time

Hybrid remote