Help Desk Analyst

Job Description

Job Title - Help Desk Analyst&

Start Date - 07/01/2025

End Date - 12/31/2025

Client location - 7700 Midlothian Tpke, North Chesterfield, VA 23235

Interview Type - In-Person Only

W2 Rate - $25.00/hr.&

C2C Rate - $32.00/hr.

Work Arrangement - Onsite

Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays

Full Job Description -

The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services.&

In addition will:

Become familiar with VSP services.

Answer questions from the public, business, government agencies and others.

Identify the root cause of problems and implement solutions by gathering and analyzing available information.

Track incoming calls and email requests for assistance.

Perform other duties as assigned.

Knowledge, Skills, and Abilities

Advanced computer skills are required that aligns with the Job Description.

Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions.&

In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

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Skill Required / Desired Amount of Experience

Advanced computer skills are required that aligns with the Job Description Required 8 Years

Ability to multitask and to determine root cause of problems and implement solutions, Required 8 Years

Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions Required 8 Years

customer relations skills Required 8 Years

good verbal and written communication skills Required 8 Years

proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) Required 8 Years