Manager On Duty

Job Requirements

Sendik's Food Markets, a family-owned business nearing its 100th anniversary, is looking for passionate people to join our team! We're committed to providing the best grocery shopping experience with high-quality products, great value, and exceptional customer service.

With 18 store locations across southeastern Wisconsin, including Whitefish Bay, Wauwatosa, Mequon, Grafton, Elm Grove, Franklin, Greenfield, Germantown, New Berlin, West Bend, Bayside, Hartland, Greendale, Brookfield - The Corners, Waukesha - Meadowbrook, Hales Corners, Marquette, and Oconomowoc, we are a growing company with opportunities for advancement.

When you join Sendik's, you become part of our dedicated and passionate team, committed to providing the best service to our customers and each other.

Role Title

Manager on Duty (MOD)

Manager

Store Director

Job Summary

The Manager on Duty (MOD) will be responsible for modeling and promoting Sendik's culture by consistently providing “best in class” service to our guests. The main responsibility of the MOD is to provide general assistance to the store in absence of a Store Director or Assistant Store Director. As a part of the Sendik's leadership team, the MOD must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Our Values:

Service: We will treat every customer like a beloved family member or friend and find a way to say “yes” to our customers. It's important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere “Thank you for your business!”

Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik's brand.

Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use “Red Truck Service” when additional assistance is needed.

Work Experience

Duties/Responsibilities:

Serve customers throughout the store while modeling Sendik's culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business

Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints

Manage all areas of the store, consistently leading by example and applying effective management techniques

Maintain store conditions including, but not limited to, ensuring perishables are full and fresh, proper sanitation standards, weekly sales ad, pricing and overall organization and appearance of the store

Responsible for the opening and closing duties of the store in absence of a Store Director or Assistant Store Director

Daily communication with departments to assess daily needs and production schedule

Assist within the departments that have the greatest need for that day and report any staffing concerns to Store Director or Assistant Store Director

Delegate tasks and assist with training and coaching as needed

Assist with receiving and stocking daily deliveries as needed

Create attractive department displays and end caps based on specific sales for the week

Assist with ordering and inventory per the direction of the Store Director or Assistant Store Director

Assist with store promotional sales events as needed

Assist with the training and mentoring of new associates throughout the store

Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures

Assist with all other store duties as needed

Qualifications:

Must be a minimum of 18 years of age due to required operation of store equipment

Prior experience with food handling and cooking, preferably in a grocery setting, as well as leadership experience is required

Eagerness to interact with customers

Strong sense of team – ability to anticipate the needs of the team

Strong knowledge of local and state health, sanitation and safety regulations

Ability to work at a fast paced and efficient manner

Ability to quickly adapt to changing conditions, priorities and circumstances

Ability to maintain composure, meet deadlines and work effectively under pressure

Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision

Excellent time management, prioritization and organization skills

Excellent problem-solving and conflict resolution skills

Strong computer skills, working knowledge in Microsoft Office product suite and Google Products

Ability to stand, walk, lift, bend, push/pull for extended periods of time

Ability to lift up to 50 pounds