Help Desk Analyst II

Job Description

We are looking for a skilled Help Desk Analyst II to provide high-quality technical support to end-users in a fast-paced environment. This role requires expertise in troubleshooting hardware, software, and network-related issues, ensuring smooth operations and exceptional customer service. Based in Wallingford, Connecticut, this position is ideal for professionals with a passion for technology and a commitment to solving complex problems efficiently.

Responsibilities:

• Deliver both onsite and remote technical support for employees, addressing hardware, software, and mobile device issues.

• Manage the full onboarding and offboarding process for employees, including configuring new equipment, installing necessary software, and setting up user accounts and permissions.

• Configure, maintain, and troubleshoot desktop and laptop systems, ensuring secure network connectivity and proper software access.

• Monitor and maintain an accurate inventory of deployed hardware and installed software, ensuring sufficient stock levels are available for operational needs.

• Procure computer systems, parts, and related equipment as needed to support company operations.

• Assist with setting up and managing user accounts and permissions within Microsoft 365 and network systems.

• Configure and maintain network-connected devices such as printers and switches, as well as handle basic server management tasks.

• Implement and maintain security protocols, including the setup and management of backup software and antivirus solutions.• Associate degree or higher in a technology-related field.

• At least 3-5 years of experience in a technical support or help desk role.

• Proficiency in configuring and troubleshooting computer systems running Microsoft Windows and Mac operating systems.

• Hands-on experience with managing user accounts and permissions in Microsoft 365 and network environments.

• Strong understanding of network-connected devices, including printers, switches, and basic server management.

• Familiarity with implementing and maintaining security software, such as antivirus programs and backup solutions.

• Excellent interpersonal and communication skills, with the ability to provide clear guidance and support to end-users.

Full-time