Help Desk Support

Job Description

IT Help Desk Technician (Onsite – Latham, NY)

$23-25/hour Full-Time In-Person Only

Are you looking to jump-start your IT career in a professional, high-visibility environment? TES Staffing is hiring an Entry-Level to Early-Career IT Support Technician to provide onsite desktop and end-user support at a premier wealth advisory firm in Albany, NY. This is a fantastic opportunity to build real-world experience, grow your skills, and make a strong impression with both a respected IT services company and a prestigious end client.

What You’ll Do:

Be the go-to IT contact onsite, supporting professional staff with their day-to-day technical needs.

Handle desktop and end-user support including troubleshooting hardware and software issues.

Set up and configure new workstations, create email accounts, and onboard new users.

Move, update, and configure workstations and peripherals as needed throughout the office.

Provide support for Office 365 and basic mobile device troubleshooting.

Deliver excellent customer service with a calm, helpful, and problem-solving mindset.

Log tickets and document your work using our service management system.

Represent TES Staffing with professionalism and a proactive attitude.

What You Bring:

1–3 years of IT support experience (internships or help desk roles welcome!).

Working knowledge of Windows desktops, Office 365, printers, and general networking.

Ability to install, configure, and support end-user devices (laptops, printers, etc.).

Strong communication and customer service skills.

Willingness to learn, take initiative, and support a team of busy professionals.

Valid NYS Driver’s License.

Nice to Have (Bonus Points):

Familiarity with Active Directory.

Experience with Google Workspace (G Suite).

Understanding of networking basics (TCP/IP, DNS, etc.).

Why This Role Rocks:

Get your foot in the door with an amazing company and gain experience at a high-profile firm.

Be part of a tight-knit and supportive team that values growth, reliability, and service.

Work directly with professionals who appreciate IT done right.

Grow your skills while building relationships and confidence in a corporate environment.

Schedule & Location:

Monday to Friday

Compensation & Benefits:

Starting at $23/hr

Health, dental, and vision insurance

401(k) with company match

Flexible Spending Account (FSA) & Health Savings Account (HSA)

Paid time off and holidays

Life insurance

Professional development support

Employee referral program

TES Staffing is a regional staffing and HR services company. We work with Western NY's top companies to offer our applicants a wide variety of choices when looking for their next career opportunity. We will work with you to identify your strengths and try to match you up with the right job opening we have at that point in time. We look forward to working with you and cannot wait for you to create your future together!

Full-time