Installation Technician

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:

Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work

Comprehensive benefit package including; health, vision, dental, company-paid & voluntary life insurance upon first day of employment

401k program with 6% company match

Personal time off and company-paid holidays

Opportunities for career growth and competitive salary commensurate with experience

Paid training

Boot allowance

Company mentoring program

Tuition reimbursement for job-related continued education

Referral Program

You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Purpose of the position

To perform installation activities (safety checks, corrective actions, and processes improvement) on load handling equipment (truck mounted forklifts, cranes, trucks, and trailers). Responsible for contributing to productive customer relationships as well as following best practices in all administrative and technical activities.

Main tasks and responsibilities

Technical and Product Knowledge

Staying up to date with technical developments as shown in internal service bulletins

Staying up to date with technical specifications of relevant equipment

Exceeding the Customer Expectations

Conduct tasks in the way lead by the line manager to maximize customer satisfaction

Follow Hiab Customer Satisfaction Guidelines

Risk Management

Protect self and others

Follow applicable safety rules, agreed working practices and environmental requirements

Alert line manager if equipment safety is jeopardized due to any reason

Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities

Installation Process

Inspect, troubleshoot, report, plan and then conduct installation or repair as instructed by the line manager

Keep adequate records and maintain documentation in line with agreed standards

Commercial Awareness and Cost Effectiveness

Plan and manage time and resources for maximum benefit of Hiab and the customer

Make judgements about the most cost effective and efficient approach to providing service

Maintain documentation to ensure accurate invoicing to the customer

Manage and protect the security and traceability of parts

New Business Opportunities

Recognize sales opportunities and communicate with line manager

Continuous Improvement

Provide feedback to line manager to support continuous quality improvement

Participate in innovative thinking about ways to improve service efficiency

Coach/tutor junior colleagues and trainees as necessary

Conduct self at all times in a way that promotes a positive image of the Hiab brand and follows the Code of Conduct

Other duties, as assigned by the line manager

What you’ll need to succeed

Education:

High School Diploma/equivalent required

Technical or Secondary College preferred

Suitable technical training

Working experience:

Minimum 2 years of experience in installations, maintenance, technical support or equivalent

3+ years of mechanical, hydraulic, or electrical operations preferred

Skills and competencies:

Customer-oriented

Able to cope with stressful situations

Capable of operating independently

Appropriate diagnostic and troubleshooting skills

Acts responsibly in the light of prevailing circumstances

Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations

Able to safely operate equipment for the purpose of conducting tests and repair

Basic computer skills

Personal attributes or qualities:

High sense of urgency

Service and customer focused

Passionate about driving performance improvements

Process oriented

Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

#LI-ONSITE

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.

As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people.