Dispatcher

Job Details

Corporate Office - Weedsport, NY

Full Time

2 Year Degree

$48000.00 - $55000.00 Salary

None

Monday - Friday: 8:00am to 5:00pm

Transportation

Description

Job Purpose

The dispatcher is responsible for the weekly optimization of all assigned trucks regarding:

Coordinate freight using the load progression workflow to direct drivers to the appropriate locations according to customer needs.

Using excellent communication and problem-solving skills when engaging with drivers or customers to resolve shipping requirements or concerns.

Communicating regularly with the terminal manager to ensure terminal flow and profitability.

Duties and Responsibilities

Understand the load life cycle and use the Load Progression Workflow/tools to manage the assigned terminal drivers and units.

Able to plan future loads for drivers/equipment while maintaining weekly sales targets for the assigned terminal.

Broker excess freight to carriers and sister terminals.

Demonstrates initiative & creativity to meet metrics and goals.

Communicate with the terminal manager:

Dispatch plans/options.

Issues with problem drivers/lanes.

Load declined by driver.

Service failures.

Driver issues/frustrations.

Trends in Customer Orders.

Customer concerns or complaints.

Broker/Carrier/Sister-Terminal concerns or opportunities.

Communicate with drivers:

Dispatch plans or changes.

Breakdown status updates.

Communicate with customers:

Day-to-day freight coverage.

General load scheduling and availability.

Proficient at data entry such as:

Planning Daily/Weekly Dispatch.

Reviewing/communicating changes to plan as required.

Clear International Shipments with CBSA and U.S. Customs.

Create and manage state DOT permits. Example: Overweight Permits.

Administrative functions related to orders.

Manage after-hours calls & problem solving 24/7 access (required).

Meet new drivers assigned to the terminal.

Attend terminal specific events.

Always maintain a professional interface – always representing Page.

Knowledgeable and supports Safety, ELD, HOS & CSA communications with Drivers.

Works well with minimal supervision.

Regular Attendance & Punctuality.

Complete required Safety and Job Training.

Benefits:

Meritain Aetna (2 plan options)

Company sponsored HRA (Health Reimbursement Card)

Excellus Dental

Excellus Vision

Group Sponsored Life/ADD – 1x annual salary.

Pet Insurance (3 plan options)

Voluntary Supplemental plans offered through Colonial to include.

(Accident, Disability, Cancer, Life/ADD, Dependent Life/ADD, Medical Bridge, Teladoc)

Company sponsored EAP (Employee Assistance program)

401K to include Company Match

Monthly Profit Share

PTO (Paid time off)

Paid Holidays (Christmas, New Years, Memorial Day, July 4th, Thanksgiving and Labor Day)

Qualifications

Qualifications

Associate degree (preferred).

2 years of dispatch work experience in the commercial transportation industry.

Strong computer skills.

Strong listening skills.

Solid judgment and decision-making ability.

Ability to manage time and multitask.

Must have critical thinking skills.

Service and detailed-oriented personality.

Strong ability to communicate and work in a team.

Must pass a post-offer, pre-employment drug test and agree to agencies drug free workplace policies.

Transportation software experience a plus.

Quick Learner

Able to function in a fast-paced environment.

Valid Driver License

Company Website: