Service Operations Manager - Product Support

The Service Operations Manager - Product Support is a visionary, hands-on leader and proactive problem solver. Passionate about driving operational efficiency, profitability, and a high performing culture.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:

Competitive Pay.

Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.

Exposure to world-class CAT training and development.

A friendly and supportive work environment.

Continuous exposure to learning and new technologies.

Opportunities for advancement.

Responsibilities

Contributes to a positive work environment and promote the vision, mission, and values of Blanchard Machinery Company.

Completes all job responsibilities in a safe manner, promotes a safe and healthy working environment.

Identify operational areas of opportunity, improve profitability, customer experience, and effectiveness.

Lead continuous improvement projects and teams addressing these opportunities.

Positively influence and maintain key performance indicators.

Governance of Service Excellence Program and associated criteria.

Assist in implementing "Best Practices" at all branches that will improve customer experience.

Assist in the development of capacity and capability plans for operational growth.

Influence and motivate a progressive service culture by supporting central Service Department initiatives and goals.

Supervise central support team including technical services, warranty administration, and various service support specialists.

Other duties as assigned.

Qualifications

High School Diploma or equivalent required. Bachelor’s degree in business related field preferred.

3+ years supervisory and/or leadership experience preferred.

Proficient in the use of computers and related software (Word, Excel, etc.) and CAT Software-related systems.

Strong organizational, time management and problem- solving skills required, with the ability to meet organizational goals and objectives.

High degree of interpersonal skills with excellent written and oral communication skills is required.

Competitive urgency with the capacity to make sound decisions, evaluate organizational strengths and weaknesses, identify training opportunities, and continuously improve.

Self-directed, committed to building a supportive, positive, and winning culture.

Ability to lead and collaborate effectively with teams and positive influence outcomes.

Working Conditions

The physical environment requires the employee to work primarily inside throughout the year.

Ability to travel consistently within the area of responsibility.

Position requires employee to be physically present at designated worksite location.

Requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.

Seeing, reading, and writing to complete job responsibilities.

Use of computers and other forms of technology to complete job responsibilities.

Full-Time