gRDC Systems Operator

Global Tote, a BetMakers company, sets the standard in pari-mutuel betting services with the world's most widely deployed pari-mutuel betting software, innovative global gaming capabilities, turnkey hosting and operations, and advanced technologies for retail and online betting.

Job Overview

The usRDC System Operator will be responsible for monitoring tote computer operations and normal day end reports as well as the monitoring of the hardware terminal events providing notifications to onsite technicians. This position is for a rotating shift - must be available days, evenings, weekends and holidays.

Responsibilities & Duties

Responsible for input of all information to the system, and for making any manual adjustments required insuring that the system operates properly;

Perform daily system start and stop and session management;

Manage content for all customers that are wagering customers on a particular Quantum system after loading the appropriate content daily;

Customer support for wagering content;

Responsible for opening up wagers and locking out wagers by customer;

Responsible for manual merge procedures in the absence of the Totalisator Manager;

Works indirectly with the Mutuels Supervisor to ensure receipt of necessary reports from Global Tote;

Responsible for operating Video Information Console to enter on-going changes;

Initiates and maintains inter track connectivity (ITSP links) for purposes of data and pool transfer; Monitors them subsequently for timely pool merging

Loads horseracing race card information in multiple sites and mobile devices;

Continually monitors site activity to ensure accuracy, identify error conditions;

Updates site-specific data points;

Troubleshoots customer and consumer-facing issues from phone, email or chat;

Escalates to development team when necessary;

Maintains logs of all issues and contacts;

Monitors site usage and performance;

Monitors terminal events and notifies on site technicians for resolution

Performs quality control reviews of new production deployments.

Works on the Slack platform with judges/stewards to close races as part of Remote Ontrack Operations.

Manually assist with scratching runners and other relevant information now provided by on-course operators

Enter finish results and calculate dividends and go official

Confirm imports are connected and ready to transfer data

Perform operational duties for the eBet, G1, G4 systems which include content management and other customer service functions Qualifications & Experiences

Strong phone, computer and data entry skills with demonstrated attention to detail

Strong customer service skills and the ability to work with end users

Technical writing and test scripting skills

Demonstrated troubleshooting abilities

Familiarity with Linux and shell scripting;

Familiarity with SQL query writing, a plus;

Familiarity with the Horseracing industry, a plus;

Comply with applicable state, provincial and federal regulations;

High school diploma or equivalent;

Must be authorised to work in the United States; and

Applicants will need to pass a thorough background screening and drug test.

Must be capable of obtaining appropriate gaming and racing licenses as required by regulators.

Must be available on weekends and holidays.

Learn more about who we are and what we do by visiting our website

and our LinkedIn page: