Operations Processor

Job Description

BCforward is currently seeking highly motivated Operations Processor in Indianapolis, IN 46206

Position Title: Operations Processor / Customer Service / Admin

Location: Indianapolis, IN 46206

Anticipated Start Date: ASAP

Duration: 8 Months (Contract)

Schedule:

Now through 9/8: In-office Tuesday/Wednesday, Remote Monday/Thursday/Friday

Starting 9/9: In-office Monday/Tuesday/Wednesday, Remote Thursday/Friday

Work Hours: 8:00 AM – 5:00 PM (with flexibility after training; latest start time 9:00 AM)

Pay rate: $18/Hr

Position Summary:

The Operations Processor is responsible for processing policyholder changes through electronic file feeds, which directly impact customer billing, claims, and underwriting. These changes include, but are not limited to, enrollments, salary adjustments, and volume modifications. The role also includes indexing incoming work for various internal teams.

Key Responsibilities:

Process policyholder changes: enrollments, salary updates, volume changes

Enter and update data within a proprietary billing system

Index and route incoming work for multiple internal departments

Navigate and work efficiently across multiple systems and screens

Analyze and interpret contractual data to ensure accuracy

Research discrepancies and apply problem-solving techniques

Meet and exceed productivity and quality performance metrics

Collaborate in a team-based environment while managing individual responsibilities

Required Skills & Qualifications:

Proficiency in Microsoft Excel (mid-level)

Ability to work across multiple computer systems and monitors

Strong attention to detail and organizational skills

Effective time management and prioritization abilities

Clear written and verbal communication skills

Strong service orientation and ability to work in a collaborative setting

Critical thinking and analytical skills

Experience in a production environment navigating between systems

Preferred Background:

Experience in insurance operations, group policy services, or a related processing environment

Understanding of billing and claims systems, especially proprietary or homegrown platforms

Previous experience interpreting and processing contractual data

Strong research and investigative abilities within internal systems

Additional Information:

Hybrid work schedule with provided parking

Equipment provided: Laptop, dual monitors, mouse, and keyboard

Bring laptop and headset during in-office training

Lunch break: 30–60 minutes, maintaining 8-hour workdays

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Hybrid remote