CONTRACT ACCOUNT REP

Job Description

Description:

Summary:

To support clients and sales representatives within a specific region; communicate via email and phone addressing inquiries, processing orders and providing updates as needed.

Essential Duties and Responsibilities:

Manage incoming calls and emails, addressing customer inquiries.

Provide accurate information about our products and services, answer questions & provide order updates.

Enter holds, sample & fabric orders by email & phone..

Cost and bill finished product orders.

Interact with department personnel as required.

Maintain order notes, ensuring actions are recorded.

Enter customer claims and updates, working with Management to provide resolution.

Interact with other departments to ensure delivery dates are met.

Work with sales team to provide leads, support and updates as needed.

Interface with other departments to provide exceptional service.

Display good safety and housekeeping practices.

Uses material and equipment effectively.

*Performs other duties as assigned.

Job duties are subject to change as directed by management.Requirements:

Qualifications:

High school diploma or equivalent.

Two years experience in fast paced customer service environment.

Display reasoning ability, independent judgement & critical thinking skills.

Typing skills of 45 WPM.

10-key skills.

Working knowledge of office equipment.

Proficient in Microsoft Office.

Above average written and oral communication skills.

Basic knowledge of textiles & manufacturing of finished product a plus.

Well organized and able to maintain efficiency in a fast paced, highly confidential environment.

Basic math skills.

Ability to work effectively with others.

Plans and organizes work for maximum effectiveness and efficiency.

Physical Requirements:

The essential functions of this position include, but are not limited to the following:

In terms of an 8-hour workday, this position requires:

6 hours sitting

2 hours standing

Activity: This following shows the actual time spent on each activity for this position.

Bending/Twisting – Up to 2 hours

Reaching – Up to 4 hours

Lifting – Up to 2 hours

Pushing/Pulling - 0 hours

Speaking – 4 to 6 hours

Writing – 2 to 4 hours

Typing or CRT Inputting – 2 to 4 hours

Filing – Up to 2 hours

Climbing – Up to 2 hours

Reading – 4 to 6 hours

Driving – 0 hours

The following activities are essential in your job function.

Hearing – 6 to 8 hours

Seeing – 6 to 8 hours

Lifting is essential in your job function.

Up to 40 lbs. – Up to 2 hours

Repetitive foot movement such as operating foot controls.

Both feet – Walking between buildings

Your job requires you to use your hands for repetitive action.

Simple Grasping – Up to 2 hours

Firm Grasping – Up to 2 hours

Fine Dexterity – Up to 2 hours

In your job, you may be around the following working conditions.

Exposure to dust, fumes and/or gases – 2 to 4 hours

Exposure to noise – 2 to 4 hours

The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

Full-time