IT Support Technician - Womelsdorf, PA

Job Description

Calling all tech-savvy troubleshooters, cable whisperers, and everyday IT heroes!

The Quest:

It was 8:03 a.m. on a Monday when someone’s screen was mysteriously frozen. Panic set in. Emails were trapped, spreadsheets unresponsive. Just when all hope seemed lost, you arrived. Calm, confident, coffee in hand. Within minutes, the crisis was resolved. Systems restored. A grateful coworker called you “a legend.”

If this feels familiar (or sounds like a story you’d like to be part of), keep reading.

At Dieffenbach’s Snacks, we may be known for our wonderful salty snacks, but behind every satisfying crunch is a team of people who make it all happen. And right now, we’re on the lookout for an IT Support Technician who’s ready to step into a newly created, yet vital, behind-the-scenes role where tech meets teamwork and every fix fuels our mission to Make a Difference.

Why This Role Matters:

In this role, you’re more than just a tech guru, you’re the frontline defender of productivity, the go-to for glitchy moments, and the person who ensures our systems support, not stall, our snack-making greatness.

You’ll install, maintain, and troubleshoot hardware, software, and networks while partnering with our teams to ensure smooth operations, both on-site and remote.

What You’ll Do:

Provide first-level support for hardware, software, and connectivity issues

Troubleshoot desktop/laptop issues and perform basic network maintenance

Deploy new tech tools (computers, printers, and more!)

Support remote team members with access and connectivity

Coordinate with vendors and escalate complex issues to our managed service provider

Help track and manage IT assets and licenses

Keep clear records through our ticketing system

Train team members on everyday tools so they feel confident and capable

You’ll Thrive Here If You:

Have a solid grasp of Windows OS, Office 365, and basic networking

Enjoy solving problems and helping people

Communicate clearly, whether it’s walking someone through a fix or writing clean documentation

Are organized, curious, and ready to “Own It” when something needs attention

Value “continuous improvement” and are always looking for ways to make systems run smoother

Believe people matter, and show that in the way you support the team

The Essentials:

Full-Time Role, Based in Womelsdorf, PA

Occasional lifting (15–50 lbs), climbing stairs, and sitting at your tech command center

Collaborate with all departments (yep, you’ll be kind of a big deal)

Bonus Points For Experience With:

IT ticketing systems

Printer maintenance coordination

Supporting a manufacturing environment

Helping coworkers understand that “Have you tried turning it off and on again?” is legit advice

Curious about Compensation?

This is an hourly position with a pay range of $20 to $25 per hour DOE. Compensation with seasoning... we spice it up based on your experience.

Ready to Join the Dieffenbach’s Snacks?

Monday - Friday 8am - 4:30pm

Full-time