Manager, Loss Mitigation

The Manager, Loss Mitigation oversees and manages the Loss Mitigation department by ensuring loss mitigation reviews are conducted timely and accurately.

Responsibilities:

Oversees the day to day operations of the Loss Mitigation department

Mentors and coaches a team of Loss Mitigation supervisors, business analyst and reporting analyst

Ensures adherence to internal service levels relating to call center and processing time frames

Monitors department productivity and timeline management

Reviews Quality Control reports on weekly basis and remediate deficiencies that are noted

mplements new loss mitigation programs as requested by investor/insurers

Ensures changes in loss mitigation requirements are implemented in timely manner

Continuous review of procedures with the intent of looking for automation and/or outsourcing possibilities

Reviews key performance indicators and pipeline management reports with senior management on a monthly basis

Works with Vice President of Default, set monthly department productivity goals

Maintains staffing model on monthly basis and ensure department metrics are reviewed on quarterly basis

Completes and maintains individual performance plans for each direct report and meet regularly to set goals and groom to ensure personal and professional development, e.g. monitoring task queues, quality review, emails, etc. assisting them in team achieving team/departmental goals/objectives

Responds to internal and external audit findings by preparing formal responses and ensuring remediation of noted issues

Holds regularly scheduled Staff Meetings to ensure open communication and promote positive team

Takes part in for client calls to discuss loss mitigation related topics/issues

Other related duties as required and assigned by management.

Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar's reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards Qualifications:

Bachelor's Degree or equivalent experience

7 years' experience in mortgage default operations

3 years loss mitigation supervisory/management experience required

Excellent Coaching and Counseling Skills

Excellent Customer Service Skills and Customer/Client Focused

Excellent Verbal and Written Skills

Excellent Organizational Skills and ability to Multi Task

Self-Motivated

Ability to Multi Task in fast paced environment

Professional Demeanor and AppearancPositive Attitude

Excellent Problem Resolution Skills

Call Center management experience with ACD and IVR exposure preferred Results OrientedDependable and Reliable