CX Advisor

Job Description

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Curious? Join the Insite Journey!

Full-Time In office, 1336 SE 47th Street Cape Coral, 33904. Candidates must currently reside within a 20-mile radius or are willing to relocate with a provided relocation package, Travel up to 80% of the time

Why join Insite? 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more eligibility within 1 month of start date). We also offer rotating employee events and activities, Hawaiian Fridays, and employee celebrations!

Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!

As a CX Advisor, you will partner with clients to enhance their customer experience strategies and contact center operations. Using your expertise in CX design and relationship management you’ll identify areas for improvement and deliver meaningful results. You’ll use data to identify trends, understand the customer journey, and address core issues with focused solutions. From insight to execution, you’ll stay hands-on throughout the entire process.

In this role, you will manage and grow a portfolio of client accounts and projects. You’ll work to strengthen relationships and find new ways to expand the value we bring to every client’s engagement. You’ll lead discovery conversations, build clear roadmaps, and define scopes of work that match the client’s goals.

How you can be Exceptional in this role:

Excels at building long-term client relationships by digging into their unique challenges, creating solutions that fit, and driving results

Comfortable guiding discovery sessions, readouts, and stakeholder meetings

Skilled in storytelling using data to support clear, thoughtful decisions

A successful history of working closely with clients to manage their projects and accounts

The ability to keep projects aligned with client goals while juggling priorities to deliver quality work on time and within scope

A strong focus on driving a culture of continuous improvement while proactively enhancing processes, policies, and procedures to exceed client expectations

Proactively recognizes and addresses potential project risks, implementing solutions with urgency to minimize impact

How you will help us Succeed together:

5+ years in Business Process Outsourcing

Strong skills in Microsoft Office (Excel, PowerPoint, and Lucid Charts)

Experience presenting to senior leaders and guiding strategy conversations

Ability to manage multiple client engagements and projects simultaneously

How you can Stand out:

Experience or certification in Lean, Six Sigma or other process improvement methodologies

Equal Opportunity Employer M/F/D/V

Full-time