AV Technician Tier II (ITSAVT2) .7 FTE (1 Year)

Needham Public Schools is an inclusive, dynamic, and multicultural community seeking an energetic and skilled AV Technician Tier II to join our team. To enhance our goals of supporting every child, Needham Public Schools seeks candidates with diverse backgrounds and experiences.

About Needham Public Schools (NPS): NPS has a deep commitment to the success of our diverse students and families and to the professional accomplishments of its educators. Needham devotes itself to cultural proficiency, equity, and community collaboration to fulfill the vision of the Portrait of a Needham Graduate. This METCO district comprises 5 elementary schools, 2 middle schools, and 1 nationally-ranked high school serving approximately 5,500 students. NPS is committed to addressing equity in the district by focusing on improving academic performance for historically marginalized students and ensuring our schools are safe for every child and free of bias, bullying, and hurtful acts that demean and diminish. Read more about our equity work here.

Under the direction of the Service Desk & Device Manager, this position’s primary role is to perform complex configurations and maintenance of Audio Visual (AV) equipment and to provide advanced technical support to users.

The essential functions and duties listed below are intended as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related or a logical assignment to the position.

Sets up and manages AV equipment for complex events and/or productions with audio/video mixing, live streaming, or similar technology.

Performs advanced AV configurations and systems support, as directed.

Troubleshoots and resolves complex technical issues related to AV hardware and software.

Responds to help-desk tickets escalated from Tier 1 and/or complex cases.

Assists with planning, designing, and implementing technical projects related to AV systems, software, and network infrastructure.

Assists with triaging and assigning helpdesk tickets to appropriate technical staff.

Provides training and support to AV Technician I’s.

Works cooperatively with external vendors to ensure proper repair or service of equipment.

Collaborates and assists other members of the IT department to ensure the smooth operation of systems and equipment.

Documents service activity.

Receives and transports equipment, as assigned.

Performs all other duties, as assigned.

Education and Experience:

Five years of prior experience working with AV technology for classrooms, offices and/or auditorium/ performance spaces. An Associate’s Degree in a related field can be substituted for two years of prior experience. Extron certification is preferred.

Abilities & Knowledge:

Troubleshooting, analysis, critical thinking, and problem-solving skills.

Ability to follow policy and procedures.

Ability to engage in effective communication, collaboration, and teamwork with individuals from diverse backgrounds, cultures, and perspectives, while demonstrating respect for their differences.

Compensation and Benefits:

Please review the Unit D Contract and this page to learn more about employee compensation and benefits.

The Needham Public Schools does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, active military/veteran status, ancestry, genetic information, or national or ethnic origin in the administration of its educational policies, employment policies, and other administered programs and activities. In addition, students who are homeless or of limited English-speaking ability are protected from discrimination in accessing the course of study and other opportunities available through the schools.

Needham Public Schools has a strong commitment to equity. Candidates who also have a strong commitment to this work are encouraged to apply. For more information on our equity work please visit our equity website.