Application Engineer - Mundelein

The Application Engineer will join our CNC Manufacturing Client in Lake County, IL, responsible for ensuring the proper functioning and maintenance of CNC tool & cutter grinding machines. The role involves conducting field service at customer facilities, particularly working with Straustak machines and understanding Numroto software. You will provide comprehensive support to customers both onsite and remotely, addressing inquiries and troubleshooting issues effectively, with expected travel of up to 50% within the USA, Canada, and Mexico.

Company Culture and Environment

This organization prides itself on being trusted and hard-working, fostering a collaborative and friendly work environment conducive to growth and teamwork.

Career Growth and Development Opportunities

Working for a company that is looking to continue growing presents opportunities for professional development and career advancement within the CNC manufacturing sector.

Detailed Benefits and Perks

Upon hire, the company offers a generous benefits package including 4% 401K match, health, dental, and vision insurance, life insurance options, and major holidays off, along with additional vacation days accrued annually.

Compensation and Benefits

Competitive salary based on experience

4% 401K match

80 hours of PTO, with the accrual of an additional week each year

Health, Dental, Vision Insurance

Long-term and Short-term Life Insurance

All Major Holidays off

Why you should apply for this position today

This position offers a unique opportunity to work in a dynamic field within a reputable company while providing essential support to customers. Joining this team means being part of a dedicated workforce focused on excellence in CNC manufacturing.

Skills

Technical field service experience with CNC grinding machinery

Proficiency in troubleshooting machine problems

Experience with the installation of CNC grinding machines

Strong mechanical aptitude

Ability to interpret electrical, mechanical, and technical drawings

Basic knowledge of electrical and fluid power circuits preferred

Excellent customer service skills

Responsibilities

Conduct field service at customer facilities for CNC tool & cutter grinding machines

Work specifically on Straustak machines

Provide customer support via phone and email, addressing inquiries and troubleshooting issues

Travel up to 50% within the USA, Canada, and Mexico to support customer needs

Qualifications

Experience with CNC grinding machinery, including mechanical, electrical, hydraulic, and pneumatic repairs

Hands-on individual with a strong mechanical aptitude

Proficiency in troubleshooting, maintenance, and part identification

Education Requirements

High school diploma or equivalent; relevant certifications preferred

Education Requirements Credential Category

Technical certifications in CNC machinery or related fields are a plus

Experience Requirements

Relevant technical field service experience with CNC grinding machinery

Experience traveling to customer sites and providing great customer service

Why work in Mundelein, IL

Mundelein offers a blend of suburban charm and accessibility to urban amenities, providing a comfortable living environment with a strong community feel. The area is rich in recreational activities, parks, and dining options, enhancing both personal and professional life.

Required Knowledge, Skills, and Abilities: (Hiring Companies ATS Questions):

1. Do you have Straustak machine experience (could be an operator)

2. Do you have Numroto software experience. Working/troubleshooting grinding machines

3. Do you have technical field service experience with CNC grinding machinery, encompassing mechanical, electrical, hydraulic, and pneumatic repairs.

4. Do you have proficiency in troubleshooting machine problems both on-site and remotely, including answering customer inquiries regarding maintenance, mechanical/electrical drawings, and part identification.

5. Do you have experience with the installation of CNC grinding machines at customer facilities.

6. Are you "Hands-on" individual with a strong mechanical aptitude.

7. Do you have the ability to interpret and comprehend electrical, mechanical, and other technical drawings.

8. Do you have basic knowledge of electrical and fluid power circuits is preferred.

9. Do you have experience traveling to customer sites and great customer service skills - Nice to Have: 10. Must be a US Citizen or Green Card holder.