Inside Sales Associate

Job Description

Job Summary:

The Inside Salesperson will assist customers with purchasing merchandise at the counter. They will coordinate with the patron, management, and warehouse personnel on facilitating and completing orders in a timely fashion. Their goal is to provide superior service to our customer base and identify opportunities for add-on sales. This position will receive training on company processes and industry-specific knowledge. Supervisory Responsibilities:

None.Duties/Responsibilities:

Greets and interacts with customers.

Consults with customers to understand their needs and preferences related to the merchandise.

Partners with experienced technical service advisors, or experienced staff to provide explanations on merchandise with the goal of helping the customer select the best options suitable for the customer’s needs.

Answers customer questions or escalates the question to appropriate staff.

Retrieves merchandise from the sales floor, stock room, or other inventory locations; places special orders. Helps to stock products as needed.

Collects payment using the store point of sale system and processes returns and exchanges.

Performs other duties as assigned.Essential Skills/Abilities:

Outstanding communication and customer service skills.

Excellent active listening skills.

First-rate data entry and computer skills

Ability to anticipate customers’ needs.

Ability to operate or quickly learn the store’s point-of-sale system.

Willingness to learn about HVAC products.Education and Experience:

High school diploma or equivalent preferred.

Previous HVAC install and service experience preferred.

Experience in a front-counter sales environment is a plus.

On-the-job training provided.Physical Requirements:

Prolonged periods of standing and walking throughout the retail space.

Must be able to lift up to 50 pounds.

Full-time