Patient Coordinator

Job Description

At ProGrin Dental, our mission is guided by H.E.A.R.T. - Humble, Effective, Ambitious, Resilient, and Teamwork. We are dedicated to cultivating the perfect patient experience, going beyond dentistry to create an environment of exceptional care and comfort.

We don't just provide dental services; we are in the hospitality business, and our goal is to deliver unreasonable hospitality-assuring that every patient feels valued, heard, and cared for at the highest level. This passion for service and excellence sets us apart and drives us to do everything we do. At ProGrin Dental, we believe dentistry changes lives-it's about more than just teeth. We are committed to providing exceptional care and creating a positive impact on our patients' health and confidence. Our team operates with integrity, professionalism, and a patient-centered approach. We are looking for individuals who share our passion and embody our core values.

Core Values

At ProGrin Dental, we strive to embody the following core values:

I am a believer that dentistry changes lives ("more than teeth").

I am Selfless.

I am Meticulous.

I am Patient obsessed.

I am Accountable.

I am Goal oriented.

I am Respectful.

I am Adaptable.

I am Honest.

I am Positive.

I am Solution focused.

I am Disciplined.

Benefits:

Health Insurance

Life insurance

Up to 4- 6 weeks PTO

Christmas WHOLE WEEK OFF!

401K plan with 4% match

Birthday Off

Position Summary

The Practice Coordinator serves as the face and voice of the office, ensuring patients experience smooth navigation throughout their care journey. Under direct and indirect supervision, this role provides essential clerical and administrative support, such as answering phone calls, scheduling appointments, verifying insurance, handling correspondence, and assisting with financial transactions. This position plays a key role in maintaining organization and efficiency in the practice.

Key Responsibilities

A Day in the Life

Being the first point of contact for patients and ensuring a warm welcome.

Coordinating patient appointments to maximize efficiency and minimize waiting times.

Managing patient records and ensuring accurate data entry.

Handling financial transactions, including billing and insurance verification.

Communicating with patients about treatment plans and financial options.

Supporting the team with administrative and clerical tasks.

Maintaining a professional and organized front office space.

Patient Experience & Administrative Duties

Answer and respond to telephone inquiries professionally and efficiently.

Confirm and schedule patient appointments with accuracy.

Verify and update patient insurance and financial records.

Ensure all necessary patient forms and consents are completed and filed properly.

Maintain confidentiality and adhere to HIPAA compliance standards.

Financial & Insurance Coordination

Assist patients with financial arrangements and explain payment options.

Process insurance claims and follow up on outstanding claims.

Collect copayments and outstanding balances at the time of service.

Monitor accounts receivable and support collections as needed.

Team Collaboration & Office Support

Work closely with clinical and administrative teams to optimize patient flow.

Support practice goals by maintaining a full and productive schedule.

Foster a team-oriented atmosphere that aligns with ProGrin Dental's mission and values.

Qualifications & Requirements

Education: High school diploma or equivalent.

Experience: Preferred one year of dental office experience or customer service.

Skills: Strong communication, organization, and multitasking abilities.

Physical Requirements: Ability to sit for extended periods and use standard office equipment.

What Success Looks Like in This Role

A welcoming and seamless patient experience from check-in to check-out.

Accurate and efficient scheduling and financial processing.

Strong collaboration with the clinical team to ensure patient needs are met.

Upholding ProGrin Dental's core values in daily interactions and tasks.

This Role is For You if...

You enjoy interacting with people and providing top-tier customer service.

You thrive in a fast-paced, detail-oriented environment.

You are highly organized and can multitask effectively.

You are proactive and take initiative in problem-solving.

You excel at communication and enjoy working with a team.

This Role is NOT For You if...

You prefer working independently rather than in a collaborative environment.

You struggle with multitasking or handling a busy schedule.

Change makes you uncomfortable, and you often resist it.

You treat this position as just a job rather than a career.

Full-time