Customer Service Support / Processor

Job Description

Join Christian Community Credit Union in San Dimas, CA, as a Full Time Customer Service Support/Processor and dive into a rewarding role that blends customer service and clerical expertise in the dynamic banking industry. Experience the thrill of making a difference in our members' lives while contributing to a customer-centric environment that values excellence and integrity. This onsite position offers the unique opportunity to interact directly with our diverse membership, fostering relationships that enhance their financial journeys.

This role not only allows you to hone your problem-solving abilities but also empowers you to be a part of a high-performing team that thrives on collaboration. With competitive pay ranging from $20 to $22 per hour based on experience, this is an exciting prospect for those looking to grow in their banking career. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Employee Events, and Community Outreach Opportunities.Christian Community Credit Union: What drives us

CCCU is faith-based banking, reimagined! Our mission is to serve Christ followers to live & give more abundantly. For over 67 years, we’ve provided individuals and ministries with the financial tools and knowledge they need to grow and thrive financially. We are unabashedly Christian, focus on people over profit, service over sales, and understand ministry. To date, CCCU has donated more than $6 million to ministry and mission projects. We serve members through online & digital banking solutions with a dedicated and professional staff. CCCU has been ranked on S&P Global Market Intelligence’s top 100 U.S. credit union list for stability, health & growth.Your role as a CUSTOMER Service support/Processor

As a Customer Service Support/Processor at Christian Community Credit Union, you will play a crucial role in enhancing the member experience through skilled discernment and proactive engagement. Your responsibility will include processing online applications and validating identities while providing insightful education on CCCU products and services. Utilizing your product knowledge, you will help members select the best account types tailored to their unique needs.

Collaboration is key; you will promote team participation both within your department and across the organization. Furthermore, you will resolve issues by clarifying concerns, researching solutions, and communicating effectively with members through various channels, ensuring quality customer service and a commitment to problem-solving that embodies our core values.Requirements for this CUSTOMER Service SUPPORT/Processor job

To thrive as a Customer Service Support/Processor at Christian Community Credit Union, candidates must bring a diverse set of skills essential for delivering outstanding customer service and clerical support. A high school diploma or equivalent is required, along with a minimum of two years of customer service experience and at least one year of clerical work experience. Proficiency in word processing, preferably Microsoft Word, and spreadsheets, such as Excel, is crucial for effectively managing tasks.

Familiarity with banking processes and knowledge of credit union products and services will set you apart. Excellent organizational skills and meticulous attention to detail are necessary to ensure accuracy in all tasks. Strong verbal and written communication abilities, along with good telephone techniques, will enhance your interactions with members. Additionally, good math aptitude and accurate typing skills at a minimum of 25 words per minute are required to support the various functions of the role effectively. Knowledge and skills required for the position are:

High school diploma or equivalent required

Minimum two years of customer service experience required

Minimum one year of clerical work experience required

Knowledge of word processing (Word preferred) and spreadsheets (Excel preferred)

Banking experience & knowledge of credit union products and services preferred

Bilingual preferred (English/Spanish)

Excellent organizational skills and attention to detail

Ability to communicate effectively in both verbal and written formats with individuals

Good telephone techniques: strong, confident, friendly voice with good diction

Good math aptitude & accurate typing skills at 25 wpmJoin us!

Job Posted by ApplicantPro

Full-time