Student Accounts Coordinator

Job Summary

The successful candidate will be responsible for supervising the front-line staff in customer service and processing responsibilities within a fast paced, technology driven billing and collections office. This position serves as a liaison for the department, maintaining a cooperative partnership between the front line and other key student-centered offices such as the Financial Aid Office, Admissions and the Registrar’s Office in order to promote student success.

Customer service will encompass communications in person, by phone, email, and written letter with a diverse population, including students, parents, staff, faculty, and the community. This may include maintaining department dedicated webpages, regularly handling escalated inquiries and serve as the first point of contact for the front line. Staff scheduling, consistent training and relationship maintenance with office staff will be key while also hiring and supervising student workers to support office functions. The Student Accounts Coordinator will assist in preparing and carrying out presentations to represent the Student Accounts Office at community and new student programs such as orientation.

Processing responsibilities will include preparing journal entries, ensuring proper posting of incoming payments, correcting payment plans, managing service indicators, processing deferments, overseeing entries for external scholarships and specialized programs.

Some evenings and weekend events will be required as needed throughout the year.

Minimum Qualifications

Bachelor’s degree required

Minimum 5 years customer service experience

Minimum 3 years cash handling, billing, or accounting experience

High proficiency in computers with emphasis on Microsoft programs (Excel, Word, Outlook and Teams) and video conferencing

Excellent written and verbal communication skills

Minimum 3 years supervision experience

Demonstrated experience in working with diverse populations

Significant experience in high volume environments with the ability to multitask and meet strict deadlines

Preferred Qualifications

Experience in a Student Accounts/Bursar or Financial Aid Office

Working knowledge of Title IV and FERPA regulations

Experience with Touchnet, Banner or other student information systems (SIS)

Experience carrying out conflict mediation and de-escalation practices

Public speaking experience

Bilingual with ability to read, write and speak second language

Supplemental Information

Applications & resumes will be accepted until position is filled, however; to ensure full consideration, application materials should be received no later than the end of day on June 25, 2025.

The starting salary for this position is $54,435.00, based on the SCUPA Collective Bargaining Agreement.

All applications for this position must be submitted via our online application/resume system ONLY. Please do not fax, mail, or e-mail any documentation.

Successful interview, reference checks, background clearances (PA Criminal, Child Abuse Clearance & FBI Clearance), and demonstration of ability are requisite qualifications for all positions.

The University is very interested in hiring employees who have had extensive experience with diverse populations.

Kutztown University is an AA/EOE/member of the PA State System of Higher Education and actively solicits applications from women and minority candidates.

Non-Discrimination Statement

Kutztown University does not discriminate in employment or educational opportunities on the basis of sex, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, or veteran status. To discuss a complaint of discrimination, please contact the Office of Social Equity, Old Main A-Wing, Room 02, by phone at or by e-mail at . Pursuant to Title IX of the Education Amendments of 1972, Kutztown University does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates, including admissions and employment. Any inquiries regarding the application of Title IX at Kutztown University may be made to Bradley Davis, the University’s Title IX Coordinator, located in Old Main A-Wing, Room 02A, by phone at or by email at, or the Office for Civil Rights located in the Lyndon Baines Johnson Department of Education Bldg., 400 Maryland Avenue, SW, Washington, DC 20202-1100, by phone at (TDD: ), by fax at, or by e-mail at . Kutztown University’s Sexual Misconduct, Anti-Discrimination, and Anti-Harassment policies can be found in The Key student handbook or online at