MS Dynamics SME

Job Description

Custom Software Systems Inc. (CSS) is seeking a highly skilled Applications Development Expert to provide forty (40) hours per week on the development of a Customer Relationship Management (CRM) Tool through Microsoft Dynamics. The position will be responsible for designing and building the tool based on the requirements provided by the Department of Economic and Workforce Development. The position will also be responsible for training Baltimore County employees on the use and development of the Microsoft Dynamics platform.

Responsibilities

Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.

Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution

Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the

Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.

Develops and implements and trains others to develop in Microsoft Dynamics.

Helps gather and document requirements from non-technical business users.

Uses technical expertise to translate business requirements into effective system requirements and functional design documents.

Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.

Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution.

Prototypes and demos recommended solutions for users.

Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary.

Provide ongoing technical support and training for end-users.

Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user.

Assist with the project planning, scheduling and deployment of the new CRM features.

Required Qualifications

7 years of experience in IT industry

3 years of experience as a technical expert in an IT organization

3 years of experience developing in Microsoft Dynamics

Proficiency in Microsoft Dynamics 365 CRM Development and customization

Experience with JavaScript, C#, .NET, and Web Services

Knowledge of Dynamics 365 APIs and SDKs

Understanding of Customer Relationship Management solutions

Experience with SQL, database management and data migration techniques

Strong communication skills and ability to work in a team environment

Problem solving skill.

Citizenship

US citizen.

Education

Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related disciplines.

Preferred Qualifications

Master’s Degree in Computer Science, Information Systems, or other related field or equivalent work experience.

Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle)

Strong understanding of CRM data modeling, workflows and user interface customization

Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps)

Familiarity with Microsoft SharePointCompany Description

Company Background:

Headquartered in Leesburg, Virginia, Custom Software Systems, Inc. (CSS) is a Woman-Owned (WOSB) and HUBZone certified small business. Built on a foundation of trusted client partnerships, CSS has fostered a stakeholder-centric yet disciplined approach to IT solutions development. This ensures our ability to consistently meet or exceed our customers' expectations.

Benefits:

CSS is a very employee oriented company knowing that well trained, professional associates are what make our company great. We offer a competitive benefits package that includes: paid holidays and paid time off; medical insurance that includes vision; dental insurance; company paid long and short-term disability and life insurance; a Simple IRA plan (similar to 401k); parking and commuter reimbursement. We also work with our employees on training and professional certification plans that benefit the employee, the client and CSS - a win-win-win strategy.

Equal Opportunity Employer:

CSS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CSS complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CSS expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CSS employees to perform their expected job duties is absolutely not tolerated.