Desktop Support Technician

Job Description

About the Role

AKRF’s IT Department is seeking a full-time Desktop Support Technician who will support all of AKRF’s offices. The ideal candidate will support end-users, maintain and trouble-shoot desktop systems, including both hardware and software issues. This position is located in New York City; however, candidates must be able to travel to our other offices if needed.

Job Responsibilities:

Respond to requests for technical assistance in person, via phone, ticketing and/or email

Diagnose and resolve technical hardware and software issues

Research questions using available resources

Follow standard help desk procedures

Escalate problems to appropriate team members when required

Identify and escalate situations requiring urgent attention

Track and route problems and requests and document resolutions

Stay current with system information, changes, and updates

Review and update help desk documentation as required

Essential Requirements:

Bachelor's degree in computer science or equivalent experience

5 years' experience in areas related to Microsoft desktop technologies (M365, Teams, Windows 11)

Experience administering Active Directory – Users and Computers (account creation, password resets, group memberships, etc.)

Basic understanding of PowerShell as it applies to troubleshooting or discovery

General understanding of group policy and script behavior

Basic knowledge of network connectivity & troubleshooting (wired & wireless networking)

Self-motivated and be able to think critically

Strong oral and written communication with a customer service mentality

Compensation

Compensation will range from $68k to $75k, and commensurate with experience.

Why Work at AKRF

Founded in 1981, AKRF is an award-winning consulting firm with 400 planners, engineers, designers, economists, ecologists, geologists, historians, archaeologists, acousticians, and many other types of professionals guided by the belief that to be original is to be transformative.

Professionals join and remain at AKRF for our corporate-casual environment that values flexible work schedules and locations, and balances award-winning projects with social impact initiatives, charitable giving, and plenty of fun and games. We foster a diverse, equitable, and inclusive environment where employees are respected and valued in honor of their identities; we strive to deliver on this promise every day. Our cookie exchanges and ice cream socials are quite the treat.

What We Offer

We provide employees with a benefit package that reflects our respect for your workplace contributions, professional goals, and personal priorities. The benefits program at AKRF includes:

Medical, Dental, Vision insurance

Vacation and Sick time

Flexible work schedules and locations

401(k) retirement plan with employer matching

Additional Voluntary Life Insurance

Short- and Long-Term Disability

Tuition Reimbursement

Training and professional development courses

Opportunities for community outreach through internal networks

Charitable donation match

Transit/parking program

Equal Opportunity Company

AKRF enforces a policy of equal employment opportunity in our daily operations. The firm has a demonstrated history of hiring, training, developing, promoting and retaining minority group members and women. All employment-related decisions are based solely on relevant criteria and without regard to race, color, religion, age, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, sexual identity, caregiver status, military/veteran status or citizenship status, or any other characteristic protected by federal, state, or local law.

Full-time