Customer Service-Collections

Job Description

BCforward is currently seeking highly motivated Customer Service-Collections for an opportunity in Phoenix, AZ 85040!

Position Title: Customer Service-Collections

Location: Phoenix, AZ 85040

Anticipated Start Date: 07/14/2025

Job Type: Direct Hire

Pay Rate: $19-$24 hr on W2

Job Type: Hybrid 3 days in office 2 days remote

Shift: Monday – Thursday: 2pm – 11:00pm MST, Fridays: 12pm – 9pm MST

JOB DESCRIPTION:

As a Collections Team member, you’ll coordinate the activities of collecting delinquent payments for auto loan accounts from customers.

The main function of a collector is to locate and notify customers of delinquent accounts to solicit payment.

A typical collector is responsible for receiving payment, preparing statements to the credit department if the customer doesn’t respond, and keeping records of collection

Good analytical and organizational skills with close attention to detail.

Intermediate MS Office skills in Excel, Access, Word, and PowerPoint.

Excellent oral and written communication skills.

Ability to interface work autonomously and handle multiple projects simultaneously.

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Preferred Skills/Experience

Knowledge of and Compliant with the Fair Debt Collection Practices Act, local, state, and federal collection laws.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’ s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Full-time

Hybrid remote