ServiceNow TechLead

Job Description

Required Skills and Expertise:

strong experience with ServiceNow Customer Service Management (CSM) and Order Management modules, including case management and developing custom applications.

In-depth understanding of telecom industry processes and requirements.

Proven leadership skills, including team management, conflict resolution, and decision-making.

Proficiency in ServiceNow platform capabilities, including scripting, workflows, and integrations, upgrades, Code Promotions(GitHub) and Data Migration

Strong problem-solving skills and the ability to work independently in a fast-paced environment.

Excellent communication and documentation skills to facilitate knowledge transfer and collaboration.

Preferred Qualifications:

ServiceNow certifications in CSM or related modules.

ServiceNow CAD certification

Experience with telecom-specific ServiceNow implementations.

Full-time