Senior Business Systems Analyst

Job Description

Job Overview:

We are looking for a Senior Business Systems Analyst with strong analytical and communication skills to support business operations and technology initiatives. The ideal candidate will be adept at troubleshooting, gathering requirements, managing projects, and working with data using Microsoft applications. Experience in Salesforce and relevant certifications are a plus.

Key Responsibilities:

Collaborate with business and technical teams to gather and document requirements

Analyze business processes and propose solutions to improve efficiency

Support project planning, tracking, and execution to ensure timely delivery

Develop and maintain reports, dashboards, and data sets using Excel, Access, and other MS tools

Troubleshoot system issues and coordinate with IT or vendors for resolution

Facilitate user acceptance testing (UAT) and ensure solution quality

Act as a liaison between business users and technical teams

Required Skills & Qualifications:

5+ years of experience in business systems analysis or related role

Strong analytical, problem-solving, and communication skills

Proficient in Microsoft Excel, Access, Word, and PowerPoint

Familiarity with business process mapping and workflow design

Ability to manage multiple priorities and work independently

Nice to Have:

Salesforce Admin Certification or hands-on Salesforce experience

Experience with data visualization tools or CRM platforms

Background in project coordination or agile methodologies