Solutions Analyst

Job Description

About StarRez

StarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive!

The Role

We are seeking a Solutions Analyst to act as a key liaison between customers, sales, community relations, product, and development teams. In this role, you will be responsible for delivering product demonstrations, scoping customer needs, and managing functional escalations. You will also play a crucial role in product management, collaborating on new enhancements and releases, monitoring JIRA tasks, and helping to establish best practices while training the team.

Role Specifics

Work Location: Remote (US)

Travel: Up to 25% (The percent of travel is an estimation, and it could vary up or down based on business needs throughout the year.)

Compensation Structure: In addition to the base salary listed below, this role is eligible for a bonus/commission plan.

Reporting Structure: Reports to the Solutions Manager, North America.

Application Deadline: This role will accept applications until filled.

What You Will Own

Provide detailed product demonstrations and presentations to both prospective and current customers, utilizing industry best practices and aligning solutions with customer needs and pain points

Collaborate with the sales team to understand customer requirements, support sales efforts, and ensure the proposed solutions meet customer needs

Deliver technical, cloud, and integration presentations, while also training and mentoring the sales team on the technical aspects of the company's products and services

Serve as a resource for answering technical and product-related questions, both internally and externally, ensuring smooth communication across teams

Continuously study regional, industry, and customer-specific trends to tailor solutions and stay updated on challenges, especially in the prop-tech space

Assist with scoping processes, particularly as on-premise customers transition to cloud-based solutions, and provide support to the sales team on product assessments and scoping needs

Monitor Jira tasks (CA/CD/TECHHELP) and collaborate with product teams on scoping, assessments, and setting priorities for customer requests and product changes

Contribute to the effectiveness of the sales engineering team by identifying process improvements and taking on additional duties as required by business needs

Other duties as assigned

Required Qualifications

2+ years of experience with the StarRez product as a Power User

3+ years of experience working in/with student housing and/or higher education

Strong focus on delivering results and meeting deadlines while working proactively and independently

Proven ability to build and maintain trusted relationships with stakeholders and customers, with excellent listening and communication skills

Detail-oriented, with the ability to prioritize tasks, manage competing demands, and maintain productivity under pressure

Ability to understand customer needs, translate them into actionable solutions, and take ownership of company procedures and responsibilities

Reasons to join our Team:

Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years

Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.

A supportive team environment with emphasis on learning and development opportunities

Our Promise: You will learn, grow, and be appreciated for your impact and contributions.

Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies:

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.

US - Salary Range

$60,000—$70,000 USD

Full-time

Fully remote