AI Business Process Transformation Consultant

Job Description

POSITION OVERVIEW

The AI Transformation Consultant plays a pivotal role in helping clients reimagine their document processes using AI-powered automation. This role is focused on business transformation, process optimization, and change management, ensuring customers achieve real, measurable value from KnowledgeLake's platform. You will serve as a trusted advisor to customers, leading them through workflow redesign, automation adoption, and operational change management - bridging the gap between pre-sales, solution design, and successful implementation. This role is not just about project execution - it is about guiding clients through a strategic transformation that enables them to maximize AI's impact on their business, delivering quick time-to-value and long-term operational efficiency.

CORE RESPONSIBILITIES

AI-Powered Process Transformation & Change Management

Partner with customers to re-engineer document-driven workflows for automation, optimizing the usage of the KnowledgeLake platform, and process efficiency.

Facilitate AI adoption strategies, ensuring alignment with business goals and operational priorities.

Develop AI-readiness assessments, process optimization roadmaps, and digital transformation frameworks to ensure successful change management.

Lead stakeholder alignment discussions to secure executive buy-in and remove roadblocks to platform adoption.

Define and track transformation success metrics, such as reducing manual document handling, increasing automation rates, and improving process cycle times.

Presales Support & Solution Design

Engage with customers in early sales cycles to assess their transformation readiness and define strategic objectives.

Lead executive workshops and discovery sessions to define the future-state process vision with AI-powered automation.

Craft automation and workflow strategies that align KnowledgeLake's platform capabilities with customer goals.

Support pre-sales efforts by demonstrating how AI and automation deliver tangible, measurable value.

AI Transformation Execution & Customer Success

Guide customers through transformation execution, acting as a trusted advisor.

Coach internal client teams and champions to drive AI adoption and long-term success.

Partner with cross-functional teams (Product, Engineering, Client Success) to ensure automation solutions maximize business impact.

Drive continuous iteration on automation strategies, ensuring customers refine and expand their automation initiatives over time.

Executive Engagement & Long-Term Partnership Development

Build long-term executive relationships focused on strategic automation expansion.

Conduct executive-level briefings and impact reviews, quantifying ROI and business performance improvements.

Position KnowledgeLake as a long-term automation partner, helping customers continually expand and refine their strategy as the platform evolves.

Collaboration with Internal Teams

Cross-Functional Teamwork: Work closely with Product, Engineering, and Support teams to ensure that customer requirements are well understood and effectively implemented.

Feedback for Innovation: Provide valuable insights and feedback from client engagements to influence future product enhancements and process improvements.

Documentation & Communication: Develop comprehensive business and technical documentation to support solution implementations and facilitate smooth knowledge transfer across teams.

POSITION QUALIFICATION REQUIREMENTS

Education

Bachelor's degree in Business, Information Systems, Organizational Change, Management Consulting, or a related field.

Experience

Ideally a minimum of 5 years in management consulting, business analysis, digital transformation, process automation, and/or AI adoption.

Proven ability to guide clients through operational change and process transformation.

Skills/Abilities

Strong consultative approach - comfortable advising customers at both operational and executive levels.

Deep understanding of process automation, AI-driven transformation, and change management methodologies (e.g., ADKAR, Lean Six Sigma, or Design Thinking).

Exceptional facilitation and workshop leadership skills - comfortable leading discovery sessions and executive briefings.

Experience or desire to drive AI adoption and automation strategies in complex business environments.

Proficiency in project delivery methodologies (Agile, Waterfall, etc.), with a strong emphasis on business outcomes.

Additional Responsibilities

Collaborate in a team environment that encourages professional growth and continuous learning.

Promote adherence to company processes and standards.

Coach and mentor internal teams on AI adoption strategies.

Act as an internal SME (subject matter expert) on AI-powered process transformation.

Advocate for AI-driven business improvements within KnowledgeLake's Professional Services strategy.

Physical/Visual Demands

Regularly required to sit, walk, and communicate effectively.

Occasionally required to use hands and arms for reaching tasks.

Vision requirements include clarity at both long distances (20 feet or more) and near distances (20 inches or less).

Full-time