Solution Technician

Job Responsibilities

Who we are:

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees agree that they understand how their work directly contributes to the SCDOR’s overall success—by collecting 96% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community.

Learn more about why you should join our team at dor.sc.gov/careers.

We are looking for teammates who are:

Knowledgeable in data network services and methods of data network design

Knowledgeable in computer system analysis, design, testing, debugging, and maintenance techniques

Able to present technical and non-technical reports in a clear and concise manner

Eager to use their interpersonal skills to develop and maintain relationships with vendors, management staff, and users

Organized, detail-oriented, and capable of independently prioritizing tasks

What you will do: As a Solution Technician you will work with solution engineers to resolve issues and provide operational support for assigned applications used within the SCDOR. Supported systems are a mix of in-house developed, purchased, and third-party application systems.

Primary job duties include:

Monitoring assigned applications to ensure maximum availability and performance for the SCDOR.

Ensuring the configuration and maintenance of applications.

Providing operational support for assigned application systems and solutions utilized within the SCDOR

Working closely with the Application Services team to ensure all systems are compliant with the SCDOR's security policies and standards.

Serving in a lead security analyst role to oversee assigned security findings for the Application Services team as needed.

Participating in the phases of the solution development process.

Assisting solution engineers during business solution implementations for new and existing systems.

Researching system-related technological updates and emerging technologies for potential SCDOR opportunities.

Minimum and Additional Requirements

A high school diploma and experience in information technology, electronic technology systems, or other related areas. An associate degree or bachelor's degree in a related field may be substituted for the required experience.

Academic degrees must be from an accredited institution of higher learning.

Additional Requirements:

Flexibility to work extra hours or outside normal working hours

Ability to be on an on-call rotation to be reached 24/7

Ability to lift hardware up to 40 pounds

Some overnight travel may be required

Additional Comments

EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.

Training: Solution Technicians will participate in a training program to ensure they have the knowledge and skills to successfully perform their job.

Hours: Work hours are 8:30 a.m. – 5:00 p.m., Monday – Friday (37.5 hours per week).

Telework schedule: This position may be eligible to work remotely up to two days per week.

Ready to apply?

Apply online and complete the application fully, including all current and previous work history and education.

You may submit a resume, but it will not be considered as a substitute for completing the entire application.

Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).

Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.