Client Relations Specialist - Service Concierge

Job Description

4 DAY WORK WEEK - PAID TRAINING - NO EXPERIENCE NEEDED!

We need a Service Concierge to focus exclusively on the customer service of our clients servicing their vehicles at our store. Must be able to greet guests and act as a liaison between customers and Service Advisors. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now!

Responsibilities

Meet and greet customer - first point of contact in the Service Department - welcome customer setting foundation for an exceptional customer service experience while their vehicle is receiving exceptional service by top trained technicians.

Gather - Obtain information from customer, including name, phone number, vehicle mileage, VIN and reason for today's visit.

Inform - Give a background of services offered in the service area providing a menu of services and prices.

Relay customer's concerns and needs to Service Advisor and make introduction.

Provide tour of service department, waiting area, show room and amenities (coffee bar/bathroom).

Create - Provide an environment of harmony which shows customers that the service department and sales department are working together.

Act as liaison between customer and Sales Team for customers interested in new vehicle lease/purchase.

Benefits

Competitive pay plan

4 day work week

Paid vacation, holidays and sick leave

Employee vehicle purchase discounts

Full health benefits including hospital, medical, prescription drug, dental and vision coverage

Group term life insurance

Short term and long term disability

Work-life balance

Upbeat and friendly work environment

Requirements

Must be 21+ years old

Neat professional appearance and positive attitude

Exceptional customer service skills and strong communication skills

Must be able to multi-task and work with cross functional teams

Must have a valid/clean driver license

Must pass a drug screen and background check

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Full-time