Program Coordinator

Benefits:

Dental insurance

Health insurance

Vision insurance

401(k)

IMMEDIATE SUPERVISOR: Program Manager

POSITION SUMMARY: The Program Coordinator ensures that standards and guidelines are adhered to, and performances are of adequate quality. The position reports to the Director of Operations.

A Program Coordinator's primary responsibility is to oversee and contribute to the LEAD DIRECT SUPPORT PROFESSIONAL's Job Description for all sites overseen and to ensure all managers/employees at your sites are completing all their required job duties.

EDUCATION and/or EXPERIENCE:

• 4 years or more of Previous Program Coordinator or equivalent position experience a must, in a developmental disabilities services setting.

Bachelor’s degree in a Human Services field (e.g. health care, social services, education, behavioral science, or counseling) from a nationally accredited college or university is preferred, or a minimum of five years experience in the field of developmental disabilities or mental health; or equivalent combination of education and experience.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The ability to communicate effectively with people from various backgrounds, and strong interpersonal skills are needed. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Demonstrated capacity to be an appropriate role model, including exhibiting mature behavior and making appropriate decisions.

• Be able to speak, read, and write the English language at a level of proficiency to satisfactorily carry out all the essential job duties and functions included in the job description.

• Must have the ability to satisfy a background check and comply with the company's drug-free workplace policy.

• Must possess a good driving record and show proof of current driver’s license and insurance. Must meet requirements to be a company-authorized driver.

• Must secure and maintain First Aid and CPR certification, HIV/BBP Certification, Provide Proof of the Highest Form of Education, a current TB Test, and Therapeutic Options/CPI Training within 30 days.

• Must be able to work a flexible schedule which may include evenings, weekends, and holidays as needed to meet the needs of program operations and supported individuals.

• Have a working knowledge of federal and state regulations governing the facilities and programs for individuals with developmental disabilities.

• Ability to speak to groups of staff, to articulate clearly, and to demonstrate positive enthusiasm toward staff and individuals supported.

• Quiet to moderate noise level in the work environment and often required to sit for long periods.

• Required to talk, hear, and have the ability for close vision. • Often required to use hands and fingers to handle, feel, or manipulate keys on a keyboard.

• Occasionally required to stand, walk, reach with arms and hands, climb/balance, stoop, kneel, or crouch.

• The employee must occasionally lift and/or move up to 50 pounds

ESSENTIAL DUTIES AND FUNCTIONS include the following. Other duties may be assigned.

Documentation and Case Management Records – Ensures ongoing implementation and maintenance of all health records systems. Routinely monitors compliance reports and acts as needed to maintain high levels of compliance. Works with the Director of Operations to resolve any equipment, connectivity, or functionality issues.

Compliance with Policies/Regulations – Maintains knowledge of and ensures compliance with internal company policies and external state/federal regulations. Maintains knowledge of supported living services and trends. Communicate and coordinate with the Program Manager / Director of Operations regarding new policies/forms needed or revisions to existing policies/forms.

Leadership/Supervision –Provides supervision and direction for House Managers and other administrative staff. Provides indirect supervision for Direct Support Professionals. Takes steps to ensure that quality services occur in alignment with the company mission and values. Schedules prepares agenda, and facilitates routine management team meetings. Attends staff meetings. Maintains open lines of communication with employees and welcomes their feedback. Sets goals for the program and for direct reports and ensures accountability such that goals are accomplished. On-call and available to meet the needs of direct reports.

Recruitment/Selection/Retention/Performance Management – Participates in recruiting, interviewing, and hiring of program personnel with the HR Department. Provides routine feedback to employees. Holds employees accountable and actively manages performance issues on time. Completes six-month and annual performance reviews with employees and the HR Department. Carries out and documents investigations within the program related to allegations of abuse, neglect, and exploitation. Collaborates with Human Resources on employee performance issues, suspensions, and termination decisions.

Positive Relationships – Maintains positive relationships with supported individuals, parents, guardians, families, case managers, state customers/payors, and other customers and community members. Proactively seeks input and feedback from all customers and stakeholders. Ensures customer concerns/complaints are addressed and resolved timely.

Reporting – Reviews and/or completes required weekly, bi-weekly, and monthly reports for accounting and operations (e.g. financial statements, staffing hours, overtime and payroll reports, unpaid items, open position reports, due dates, and authorizations).

Training - Monitors training reports for all personnel within the program to ensure training requirements are completed within designated timelines. Coordinates/collaborates with local training personnel to ensure staff training needs are met and staff are competent and equipped to complete their jobs. Coordinates/provides job-specific training for House Managers and Direct Support Staff in conjunction with the House Managers.

Quality Assurance/State Surveys –Ensures the program and employees are prepared for internal and external Quality Assurance Checks. Participates in entrance and exit meetings. Actively interacts with internal and external surveyors during the survey process. Monitors quality assurance metrics. Ensures timely follow-up on any issues identified during internal or external quality assurance audits/surveys. Participates in root cause analysis for systemic issues identified and ensures implementation of systems for sustainable solutions to resolve any quality or compliance issues. Requests assistance as needed from the Management Team to address quality and compliance issues.

Positive Working Environment

• Acts with integrity and honesty and in a way that promotes the mission, vision, and values of the company.

• Respect and honor diversity (race, religion, marital status, age, sexual orientation, color, creed, national origin, and abilities.

• Maintain respectful relationships which recognize client’s rights as a citizen and promote their dignity, well-being, personal choice, and self-esteem.

• Treat all co-workers with respect and in a manner that will promote teamwork, productivity, and a positive working environment.

• Work collaboratively with others to accomplish goals and/or assigned tasks.

• Meet expected outcomes or let the supervisor know of any needed direction, support, or resources to ensure the attainment of expected outcomes.

• Maintains regular and consistent attendance and punctuality.

• Participate fully, positively, and productively in team meetings to assist in achieving the desired outcomes of the meeting.

• Inform team members of important information that will assist in providing quality support to the department.

• Must be willing and able to adapt to changes as needed to effectively meet program needs and the needs of individuals being supported.

• Follow & implement ESL’s dress code guidelines to provide an appropriate role model and to represent quality services and professionalism.

• Act according to the guidelines of the company policies & procedures and the employee handbook. Maintain working knowledge of these documents by reviewing them at least once a year.

• Stay calm in challenging situations, maintains positive attitude, and serves as a role model for individuals served and employees. Conducts themselves in a way that leaves a positive impression with families, customers, and the community.

• Present services in a manner that results in the Company being considered the provider of choice.

Growth & Development

• Complete initial training/orientation and on-going in-service training.

• Maintains any required certifications if indicated and participates in training to further skills in leadership, person-centered planning, and positive behavior support.

• Sets and achieves performance and development goals through the Annual Performance Review Plan and 6-month review process.

• Complete and remain current in First Aid, CPR, Therapeutic Options, Infection Control and Bloodborne Pathogens, Food Handlers card, and all other required training.

Safety and Health

• Maintains a safe working environment, follows safe work practices, and contributes to overall team safety.

• Ensure each individual’s living environment is safe, well-maintained, clean, and personalized. Notify the supervisor or appropriate staff of any needed repairs, safety hazards, or other concerns. Coordinate with the Program Supervisor to ensure follow-up on concerns.

• Ensure individuals are free from abuse, mistreatment, neglect, and/or exploitation and complete all required mandated reports along with required documentation. Support and train staff to follow all mandatory reporting requirements.

• Provides proper level of staffing to ensure supervision and support of individuals in the home and community.

SUPERVISORY RESPONSIBILITIES:

Provides supervision for all Supported Living program staff which may include DSPs and House Managers. Carries out supervisory responsibilities under the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, budgeting, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Job Type:

• Full Time

Experience:

• developmental disabilities managerial: 4 years

• developmental disabilities: 4 years

Education:

• Bachelor's OR

• 4 years experience in a similar management position

License: • Driver's License & current car insurance policy.

Compensation:

• Hourly Employment

SPECIAL REQUIREMENTS • Adherence to the Ethical Code of Conduct as specified by the professional organization with which you are affiliated.

DISCLAIMER CLAUSE: Job descriptions and specifications are not intended and should not be construed to be an exhaustive list of all responsibilities, skills, or working conditions associated with a job. They are intended to be an accurate reflection of the Principle requirements of the position of Program Coordinator in this agency's operation.