Studio Guide

Job Description

Have you ever dreamed of joining a team that is reinventing professional skincare? Have you ever wanted to support a business from the ground up? Is it your goal in life to make a difference in people's lives, every single day? Meet Glowbar.

About us:

Glowbar is a skincare company with a people-centric mentality. Our singular mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective. Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point.

After launching in New York City in 2019, Glowbar has quickly scaled with locations across the northeast with national expansion on the horizon. As we continue to grow, we aim to maintain the special glow that sets us apart from traditional spas.

Culture:

We are a team of hardworking and passionate individuals who are dedicated to helping people take care of their skin. Our team embodies our shared core values, and we aim to create a safe and supportive environment for everyone at Glowbar. We integrate these values into our everyday practices, and are culture carriers that pride ourselves on being:

Driven: We are goal-oriented and results focused

Outgoing: We are passionate about our team and clients in everything we do

Problem Solving: We are scrappy problem solvers considering every option

Enthusiastic: We are warm and lead with positivity

Self-Aware: We understand our impact on others

Trustworthy: We are dependable and depended upon. We are strongest when we work together

Role:

Glowbar is seeking a Studio Guide

Responsibilities include (but are not limited to):

Care for clients:

Create a safe space for clients to navigate through our modern experience

Guide clients through check-in and retail check-out

Provide a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment

Provide clients with product knowledge and at-home routine suggestions

Email/text clients to assist in appointment booking/rebooking, follow up, and offering to answer any last-minute questions

Care for our team:

Provide feedback to management on progress and challenges, paired with suggestions

Collaborate with estheticians on opportunities to improve the experience to better support and inform clients

Assist Management in daily studio tasks and projects

Maintain front of studio retail inventory & operating supplies on regular intervals

Enhance and uphold standards, policies & procedures through various means of communication

Assist with social media on an as-needed basis

Participate in events onsite/offsite

As a Studio Guide, you excel at and embody the below qualities:

Dedication to helping people

Exemplary team player

An entrepreneurial and positive spirit

Value honesty and integrity in the workplace

Commitment to improving personal performance

Professionalism and pride in your place of work

Excellent communication skills

Knowledge of how to market and bring existing and new clients coming back

Qualifications:

1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service

Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability

Full-time requires 5 days of open availability, including both weekend days

Part-time requires 3 days of open availability, including one weekend day

Weekend only requires open availability Saturday and Sunday every week

Must love hospitality and interacting with customers

Must have the ability to prioritize and multi-task within a fast-paced environment

Must be a forward-thinking problem solver with a strong work ethic who has compassion for employees and clients

Passion for beauty, skincare, learning and trying new things every day!

Working Conditions:

At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role:

Frequent standing, walking, and movement throughout the entire shift

Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies

Climbing up and down stairs during shift operations

Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary)

Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas

Performing operational tasks such as restocking, organizing supplies, and light cleaning

Required to work weekends, evenings and holiday to support our client demand

Perks we are really proud to offer:

Physical and mental health, personal development and work-life balance are key to growth and well-being. In addition to our generous pay rates, our comprehensive benefits extend well beyond the average and are valued at close to $10k annually. We want you to be your best self both in and outside of our studios and we are proud to offer a variety of generous benefits to support this, which can include…

Medical, dental and vision insurance largely paid for by Glowbar

Paid Time Off

Paid Sick Leave

Paid Holidays

Short and Long Term Disability Insurance

Life Insurance

Commuter benefits

Accident and Critical Illness Insurance

Employee Assistance Program (EAP)

Annual Glowbar Membership with 2 guest passes

Employee discounts on retail product

Community giveback

Friends and family discounts

Team member referral bonuses

Career advancement and continuing education opportunities

Discounts at a vast array of lifestyle brands, services restaurants, theme parks and more

Comp: $16-17 per hour

Part-time