Service Advisor

Job Description

About the Role:

The Service Advisor plays a crucial role in the retail trade industry, specifically within a dealership environment, by acting as the primary point of contact between customers and the service department. This position is responsible for ensuring that customers receive exceptional service and support throughout their vehicle maintenance and repair processes. The Service Advisor will assess customer needs, provide accurate estimates, and communicate effectively with both customers and technicians to ensure timely and quality service delivery. By fostering strong relationships with customers, the Service Advisor contributes to customer satisfaction and loyalty, ultimately driving repeat business for the dealership. The end result of this role is to enhance the overall customer experience while maximizing service department efficiency and profitability.

Minimum Qualifications:

High school diploma or equivalent.

Previous experience in a customer service role, preferably in the automotive industry.

Strong communication and interpersonal skills.

Preferred Qualifications:

Associate's degree in automotive technology or a related field.

Experience with dealership service software and systems.

Knowledge of automotive repair processes and terminology.

Responsibilities:

Greet customers and assess their service needs in a friendly and professional manner.

Provide detailed explanations of service recommendations and repair options to customers.

Prepare accurate service estimates and obtain customer approvals for work to be performed.

Coordinate with technicians to ensure timely completion of services and repairs.

Follow up with customers post-service to ensure satisfaction and address any concerns.

Skills:

The required skills for this position include strong communication abilities, which are essential for effectively interacting with customers and technicians alike. Customer service skills are utilized daily to ensure that clients feel valued and understood, fostering a positive dealership experience. Organizational skills are important for managing multiple service requests and maintaining accurate records. Preferred skills, such as knowledge of automotive technology, enhance the Service Advisor's ability to provide informed recommendations and solutions to customers. Overall, a combination of these skills ensures that the Service Advisor can efficiently bridge the gap between customer needs and service department capabilities.

Full-time