SWITCHBOARD OPERATOR

Job Description

At General Infomatics, Inc. we pride ourselves on providing program support, healthcare services, strategic technology solutions, and knowledge management to US government agencies worldwide, under standards of integrity, trust, and a commitment to excellence.

We are seeking dedicated and service-oriented Switchboard Operators to support the 24/7 communications center of Michael E. DeBakey VA Medical Center in Houston, TX. This role plays a vital part in ensuring the timely and accurate handling of incoming and outgoing calls using NEAX 2400 electronic telephone consoles.

Key Responsibilities:

Operate and monitor NEAX 2400 electronic attendant consoles to manage a high volume of internal and external calls.

Provide support in the use of communication systems such as Fax machines, Audio and radio systems, Digital paging systems

Accurately record and report trouble calls related to telephone or communication systems.

Ensure courteous, clear, and professional communication while maintaining service efficiency around the clock.

Qualifications:

Shall be able to assume the responsibility for placing a variety of special calls (conference calls, long distance calls, and local calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization. Shall have the ability to meet

Ability to communicate effectively, follow instructions, and use correct grammar and punctuation.

Strong attention to detail, good organizational skills, and ability to remain calm and professional in a fast-paced environment.

Experience with medical or government facility communications systems is a plus but not required.

SALARY AND BENEFITS

$17.00 to 18.50 an hour, commensurate to skillset.

Health, Dental, Vision, and other ancillary benefits

PTO and holidays

Come join our team!

We encourage our Veterans and Military Spouses to apply and self-identify during the recruitment process.

Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.

General Infomatics (GI) is a minority-owned, Service-Disabled Veteran Owned Small Business (SDVOSB), headquartered in McLean, VA. We are ISO 9001:2008 Quality Management System (QMS) Certified.

Gold Hire Vets Medallion – Department of Labor

Member of the Military Spouse Employment Partnership – Department of Defense

Discover the Talent Program – Hire our Heroes – US Chamber of Commerce Foundation

Certified V3 (Virginia Values Veterans) Company – Commonwealth of Virginia

Equal opportunity/Affirmative action employer

Must be able to pass a US government security investigation and a thorough job verification.

Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.

Job Posted by ApplicantPro

Full-time