SWITCHBOARD SUPERVISOR

Job Description

At General Infomatics, Inc. we pride ourselves on providing program support, healthcare services, strategic technology solutions, and knowledge management to US government agencies worldwide, under standards of integrity, trust, and a commitment to excellence.

We are looking for SWITCHBOARD SUPERVISORS for a full-time position supporting the Michael E. DeBakey VA Medical Center in Houston, TX, overseeing the 24/7 operations of a high-volume communications center within a medical facility. This role ensures the smooth and efficient handling of incoming and outgoing calls through eight NEAX 2400 electronic telephone attendant consoles.

Key Responsibilities:

Supervise daily operations of a 24/7/365 telephone switchboard serving a medical facility.

Operate and monitor NEAX 2400 electronic attendant consoles to manage high call volumes.

Provide oversight and support for additional communication systems, including:Fax machines, Audio and radio systems, Digital paging systems

Record, report, and escalate telephone and communications equipment trouble calls as needed.

Ensure proper coverage and continuity of service across all shifts.

Qualifications:

Minimum of 2 years of experience as a telephone operator, with at least 1 year involving complex call handling, such as placing specialized calls through various circuits or serving as an information operator within a large, multi-division organization.

At least 1 year of supervisory experience in a call center or communications environment, including but not limited to responsibilities such as: Organizing and directing staff, assigning and monitoring workloads, maintaining discipline and performance standards, developing work methods and shift schedules to meet peak service demands

Strong communication skills, including the ability to speak and write clearly, follow verbal and written instructions, and use proper grammar and punctuation.

Must be detail-oriented, organized, and capable of working in a fast-paced environment requiring sound judgment and service-focused professionalism.

SALARY AND BENEFITS

$21,00 to $24.00 an hour, commensurate to experience and skill set.

Health, Dental, Vision, and other ancillary benefits

PTO and holidays

Come join our team!

We encourage our Veterans and Military Spouses to apply and self-identify during the recruitment process.

Successful candidates must be able to pass a US government background check and a thorough job verification.

Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.

General Infomatics (GI) is a minority-owned, Service-Disabled Veteran Owned Small Business (SDVOSB), headquartered in McLean, VA. We are ISO 9001:2008 Quality Management System (QMS) Certified.

Gold Hire Vets Medallion – Department of Labor

Member of the Military Spouse Employment Partnership – Department of Defense

Discover the Talent Program – Hire our Heroes – US Chamber of Commerce Foundation

Certified V3 (Virginia Values Veterans) Company – Commonwealth of Virginia

Equal opportunity/Affirmative action employer

Must be able to pass a US government security investigation and a thorough job verification.

Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.

Job Posted by ApplicantPro

Full-time