Network Analyst II (Flexible/Hybrid)

Description of Work

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We currently have an opening for a Network Analyst II

The position is designated Statutory Exempt and is exempt from the State Human Resources Act

This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work

In this role as a Network Analyst II, the individual is responsible for implementing and maintaining solutions that monitor and alert for NCDIT-managed infrastructure devices, as well as the databases and applications they support. Additionally, this role will utilize ServiceNow’s Event Management capabilities to reduce the mean time to respond to and resolve issues, which will lead to improved system availability and customer satisfaction. This position will also be responsible for performing fault isolation and event management, measuring network, system and application performance, identifying trends to forecast potential service impacts, and ensuring reliability while meeting all Service Level Commitments.

Duties include, but are not limited, to:

Implement enterprise-level monitoring solutions that will align processes with NCDIT enterprise services for customers

Interact with internal and external customers to gather requirements, design, and implement custom monitoring solutions

Assist customers with understanding ServiceNow event management auto-generated events and troubleshoot issues that arise

Assist with developing solutions in ServiceNow to provide operations teams and customers with the status of their services from a high-level summary view to the state of each component

Collaborate and assist teams with ensuring the NCDIT asset database and CMDB are up-to-date and mature by leveraging the discovery process and service mapping.

Provide system administration on the systems and tools used to deliver the Enterprise Monitoring and Control service

About the Organization

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

As NCDIT’s services reach North Carolina residents from all backgrounds, we believe that our workforce should reflect the demographics of the state. The workforce is our most valuable asset to recognize, understand and meet the IT needs of our constituents across North Carolina. Our agency’s culture is derived through the implementation of thoughtful, practical, innovative and data-driven strategies. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (Executive Order 92). NCDIT supports recent executive orders to address pay equity for women (Executive Order 93), establish paid parental leave for birth, adoption, and foster care (Executive Order 95), and implement fair chance policies (Executive Order 158). NCDIT also has several initiatives designed to help past and current military personnel and their spouses find rewarding careers with us. Join a team that welcomes, values, respects and supports all members of our work community.If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.

Knowledge, Skills and Abilities / Competencies

Resumes/CVs are intended to be used as a complement to an application. Generally resumes/CVs are lacking the detail and breadth of an applicant’s full education and work history so applicants should complete the application with more detail than what their resume contains to show that they meet both the Education Requirements and ALL Knowledge, Skills and Abilities (KSAs) listed below in order to qualify. Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities. (Note: These links refer to Dept of Public Safety process; this process is the same for Dept of Information Technology.)

To qualify for this position, applicants must document on the application that they possess ALL of the following:

Experience in network and/or systems management, particularly with large-scale networks

Experience in monitoring network and/or system health, particularly with large-scale networks

Experience managing performance and/or stability of systems such as Windows Server, Linux, or Solaris

Experience with network and/or application protocols such as Transmission Control Protocol (TCP), User Datagram Protocol (UDP), Simple Network Management Protocol (SNMP), File Transfer Protocol (FTP), Hypertext Transfer Protocol Secure (HTTPS), and Domain Name System (DNS)The following Management Preferences are not required, but applicants that possess these skills are preferred:

Experience creating documentation and writing reports

Experience presenting and communicating with various levels of personnel verbally and in writing

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an ‘equivalent combination of education and experience.’ If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.Bachelor's degree in computer science, an IT related field, or related technical degree from an appropriately accredited institution and one year of experience in networking or related area

OR

Associate degree in computer science, an IT related field, or related technical degree from an appropriately accredited institution and two years of experience in networking or related area

OR

High School or General Educational Development (GED) diploma and five years of experience in networking or related area; OR an equivalent combination of education and experience

Supplemental and Contact Information

The North Carolina Department of Information Technology (DIT) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders.

NCDIT uses the Merit-Based Recruitment and Selection Plan to fill posted positions. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

The Department of Information Technology will not accept "See Resume" or inserted text resumes in lieu of all work experience and education completed on the application.

Employment at NCDIT is contingent upon a satisfactory background check.

Applicants seeking Veteran's Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.

Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22.

Applicants applying for positions that require specific coursework, must upload and attach a copy of the transcript with their application.

Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the “Certificates and Licenses” section.

If applicants earned college credit hours but did not complete a degree program, they must attach an official transcript to each application to receive credit for this education.

If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification:

HYBRID/FLEXIBLE WORK SCHEDULES:

At NCDIT, we are dedicated to fostering a collaborative and flexible work environment, offering a hybrid remote work option for positions that are conducive to remote flexibility. If you do not currently reside within a reasonable commuting distance of the assigned duty station, new hires are granted up to 120 days from their start date to relocate. This relocation ensures the ability to work onsite multiple days per week. If you're eager to contribute to a dynamic workplace, we encourage you to apply!

COMPENSATION & BENEFITS:

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Some highlights include:

The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service

Twelve (12) holidays/year

Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year

Twelve (12) sick days/year which are cumulative indefinitely

Longevity pay lump sum payout yearly based on length of service

401K, 457, and 403(b) plans

Learn more about employee perks/benefits:

Why Work For NC?

NC OSHR: Benefits

NC OSHR: Total Compensation Calculator

To apply for this position, please click the "Apply" link above (on the Government Jobs website) or visit to complete an on-line application.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification. If there are any questions about this posting other than your application status, please contact:

NCDIT Human Resources

Spencer Barrett

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at .