IT Support & Database Specialist II

Description

The Maryland National Capital Park and Planning Commission, Department of Parks and Recreation, Prince George’s County, a six-time Gold Medal award winning agency, is seeking an enthusiastic self-starter with strong IT and databaseskills to be an IT Support & Database Specialist II in its Information Technology Services (ITS) Division.

The ITS Division coordinates IT and communication services for all divisions of the Department of Parks and Recreation, and reports to the Deputy Director of Administration and Development. This Division is organized into three major units: Operations; Infrastructure/ Applications/Active Directory; Telecommunications/Network/Security; and Projects/Administration. ITS headquarters is located within the Park Police Headquarters in Hyattsville.

This position provides direct support to the Department’s on-premises and Azure cloud server infrastructure. The selected candidate will operate, maintain, develop, document, and backup server systems used by the organization.

Examples of Important Duties

Supports the licensing for servers and related infrastructure to ensure it is compliant, appropriate, and consistently evaluated

Supports the installation, upgrading, deployment/migration, reporting, and maintenance of all applications, SQL databases and operating systems of Windows servers.

Collaborates with supervisors, staff, vendors, and others to achieve program goals

Works closely with IT staff and stakeholders to understand technical needs, gather requirements, and develop tailored solutions for internal and external customers

Creating and maintaining technical documentation for configurations, customizations, and system integration

Supports server room maintenance - cooling, power and cleanliness

Supports the administration and management of day-to-day operations for the Microsoft Azure Environment - VMs, Services, Azure Virtual Desktop, Virtual Networks, and Security

Represents the Department at Commission level IT groups and committees - adds, deletes, and changes related to enterprise applications

Supports data recovery and retention (validating backup jobs, e-discovery, restoring data, recovering data, testing data)

Supports Active Directory and Entra AD services

This position involves substantial database-related duties. Applicants should have strong computer skills in and a thorough understanding of (1) microcomputers, local area/wide network servers, routers, network communications hardware, and computer network hardware and microcomputer peripheral equipment; (2) diagnosing and correcting hardware and software problems; (3) Microsoft Office Suite, SQL databases, electronic project management tools, and, in addition, Apple products and equipment.

Applicants should also have the ability to direct and coordinate operations of the technology support unit; train others in the use of computers including hardware and software; analyze and resolve user problems; communicate clearly and effectively (orally and in writing); and establish and maintain effective working relationships with staff and vendors.

PREFERRED QUALIFICATIONS

Microsoft Azure and Server Certifications or demonstrated experience

2+ years of experience with database management, including backups, restorations, and utilizing multiple servers

Familiarity with or willingness to learn Windows Task Scheduler, SolarWinds, Bomgar, Automox, ArchiCAD, GIS, Carlson, and JAWS licensing systems

Strong written and oral communications skills

Minimum Qualifications

Associate’s Degree in Computer Science, Information Management Systems, or any related field.

Three (3) years of experience in information technology support functions.

An equivalent combination of education and experience may be substituted, which together when total five (5) years.

Depending upon area of assignment, a valid driver’s license in accordance with both State and Commission rules and regulations. Driver’s license must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee’s ability to drive Commission vehicles or perform driving duties required by the position of assignment.

Pass Commission medical examination.

Supplemental Information

Classification Specification: IT/Telecom Support Specialist II (1317)

May be subject to medical, drug and alcohol testing.

M-NCPPC offers an excellent benefits package including leave, health coverage, deferred compensation plan, employers’ retirement plan, and work-life programs. This office is in Hyattsville, MD, which is convenient to the Capital Beltway and Baltimore-Washington Parkway.

WORKING CONDITIONS

Work is performed in an office setting and remote sites. Work involves walking, standing, bending, crouching, and may carry equipment and supplies up to 49 pounds. Work must be performed accurately and may require occasional overtime, after-hours, weekend or on-call work.

DIVERSITY STATEMENT

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act.

If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you.