IT Help Desk Technician

Job Description

HealthSource of Ohio is seeking to hire an IT Help Desk Technician who is passionate about providing quality healthcare to our patients and communities. We are looking for Friendly, Accessible, Credible individuals to join a great team.

Responsibilities:

Manage and resolve IT Help desk support requests (including calls, emails, chats, tickets, and walk-ups) for all users within the HSO organization

Effectively and efficiently communicate, troubleshoot, and resolve user issues, coordinating internal and external (vendor) resources when necessary

Track all issues, communications, and resolutions in the HSO Ticketing System

Create documentation for common issues

Work with IT team for escalation of advanced user or system issues

Assist IT department in other projects as necessary

Be part of an on-call rotation providing after-hours support as needed for urgent issues

Continually learn and understand the HSO IT environment

Other duties as assigned

Qualifications:

Experience relevant to the functions of this job is required

Bachelor’s Degree in Information Technology or Computer Science and/or relevant certifications preferred

Understand the basics of HIPAA and information security

Willingness to work on-call and off-hours as needed

Regular local travel to all HealthSource locations is required. Job will be based in Loveland. HSO has 17 locations in these Ohio counties: Hamilton, Clermont, Brown, Adams, Highland, Warren, Clinton, and Fayette

Physical Activity: 26-15% Lift/Carry, Push/Pull (Avg lbs. 10-75), Reach Overhead, Climb, Squat/Bend/Kneel, Sit, Stand, Walk/Move About

HealthSource of Ohio is an Equal Opportunity/Affirmative Action Employer:

Minority/Female/Disabled/Veteran

Full-time