Scheduler

Job Description

Overview

Responsibilities

The Scheduler is responsible for effective service delivery to clients, guiding, and directing Direct Support Professional (DSP) schedules. The

Scheduler will assist with the assignment of appropriate staff to clients, schedule client services, identify problem situations and assist in

problem solving to strive for optimum outcomes.

Coordinates In-Home support services between DSPs and persons served

Participate in staff meetings with Branch Manager and other staff

Communicate with Management regarding situations needing special attention, any change of client's condition/needs, and any

situation that may require disciplinary action of staff

Ensures DSPs complete all required training

Assists with providing training as necessary

Assigns DSPs to schedules and appointments in a timely manner

Monitors attendance and punctuality of DSPs for service appointments

Maintains data integrity for all assigned, including templates, valid authorizations, time and attendance

Assumes on-call responsibility, and in the absence of appropriate staffing, may provide client direct care

Ensures home care services are in compliance with agency philosophy, policies and procedures, and in accordance with state

and federal licensing laws & regulations

Ensures submission of proper timekeeping and paperwork

Other duties as assigned

Qualifications

Excellent customer service, communication, and problem solving skills

Must be able to function well under pressure, make decisions quickly and manage confidential information

High School Diploma

Valid driver's license and insurance

Two or more years of general office and computer experience

Solid experience working with the public, presenting a friendly, professional appearance while interacting with people

Full-time