IT Systems Support Specialist (Part-Time Temporary)

Job Description

Part-Time Temporary IT Systems Support Specialist

Position Summary

Morris Brown College is seeking a detail-oriented, technically proficient, and service-driven IT Systems Support Specialist to provide daily technology support across the campus. This part-time role ensures the reliability and responsiveness of IT services by managing the Help Desk, supporting users, maintaining system access and accounts, and leading priority initiatives including Single Sign-On (SSO) integration with Microsoft 365.

The ideal candidate will possess a strong foundation in IT support and infrastructure, combined with a proactive mindset and the ability to work independently in a mission-driven academic environment.

Key Responsibilities

Serve as the primary point of contact for the campus Help Desk, including issue triage, ticket tracking, and resolution

Provide Tier 1 and Tier 2 support for faculty, staff, and students on hardware, software, and account access issues

Manage onboarding of new students, faculty, and staff, including system provisioning, email setup, and device configuration

Administer and maintain Active Directory (AD) accounts, group policies, and password management

Lead implementation and support of Single Sign-On (SSO) between on-premises AD and Microsoft 365 tenant

Support the setup and maintenance of desktops, printers, smart classrooms, and peripheral equipment

Maintain accurate IT inventory records and assist in equipment lifecycle planning

Coordinate and deliver cybersecurity awareness training, ensuring annual participation by faculty and staff

Collaborate with the IT Committee to facilitate compliance activities and promote campus-wide IT best practices

Works with Chair of the IT Committee to ensure ongoing adherence to GLBA (Gramm-Leach-Bliley Act) and TRACS (Transnational Association of Christian Colleges and Schools) technology-related standards and regulations

Escalate unresolved issues to external partners or senior leadership as needed

Required Qualifications

Associate's degree or higher in Information Technology, Computer Science, or a related field (or equivalent experience)

Minimum of 2 years of hands-on experience providing end-user IT support in a professional setting

Proficiency with Active Directory, Office 365 administration, and endpoint troubleshooting (Windows/macOS)

Experience with help desk platforms or ticketing systems

Demonstrated knowledge of cybersecurity best practices and training facilitation

Ability to work independently, prioritize tasks, and maintain accurate documentation

Excellent communication and interpersonal skills

Preferred Qualifications

Experience working in a higher education environment

Knowledge of TRACS or other accreditation standards

Familiarity with GLBA compliance, FERPA, and other relevant regulatory frameworks

Project experience with SSO implementations or directory synchronization

At least one of the following certifications

CompTIA A+

Security +

Part-time