Customer Service Officer

Build and maintain strong, long-term relationships with key customers.

Oversee and manage the onboarding process for new clients.

Monitor customer satisfaction regularly and proactively address issues.

Identify upsell, cross-sell, and expansion opportunities within existing accounts.

Act as the customer’s advocate, gathering feedback to inform internal teams.

Lead, mentor, and develop a high-performing customer success team.

Track and report on key performance metrics such as retention and customer health.

Manage escalations and ensure prompt resolution of customer issues.

Continuously optimize customer success processes and best practices.

Collaborate with Sales, Product, Support, Marketing, and other departments to ensure alignment and a seamless customer experience.