CNC Service Technician

Job Description

Field Service Technician

IMMEDIATE SUPERVISOR: Service Manager

TRAVEL: Required up to 100%

WORK SUMMARY:

This role involves servicing, repairing, and operating a variety of CNC machine tools. Responsibilities include using precision test equipment to analyze, troubleshoot, and repair complex mechanical and electrical issues. The technician will work with CNC controls from multiple manufacturers and coordinate the successful installation of machine tools. Strong collaboration with customers, vendors, OEMs, and internal personnel is essential. The ability to independently manage service calls, assist other service engineers and maintenance technicians, and perform general scraping and fitting of machine tool components (if applicable) is highly valued. This position also requires troubleshooting and repairing electronic circuitry down to the component level.

JOB RESPONSIBILITIES:

Dismantle and prepare machines for shipment

Perform machine leveling and alignment

Diagnose and repair major machine tool issues

Disassemble, repair, and rebuild machine tool assemblies and sub-assemblies

Organize, tag, and mark components for future reassembly

Identify, repair, or replace damaged components

Perform first-time power-up and troubleshooting of machines

Conduct servo system tuning

Accurately report activities and expenses in a timely manner

Train employees for advancement and customers on CNC control system operation

Troubleshoot and repair advanced electronic circuitry

Maintain communication with customers, vendors, OEMs, and internal teams

Keep work area neat, clean, and organized

Travel frequently, often on short notice

Work independently with minimal supervision

Perform other duties as assigned

REQUIREMENTS:

Advanced knowledge of machine tools and terminology

3+ years of experience in machine tool field service

Associate’s degree in electronic engineering or a related field (experience may be substituted for education)

Strong understanding of mechanical systems and components

Familiarity with multiple machine tool specifications and test equipment

Proficiency with mechanical hand tools and a personal toolbox

Intermediate knowledge of parametric programming and ladder logic

Basic knowledge of hand and power tools

Experience with Renishaw Ballbar and Renishaw Laser Calibration equipment (preferred but not required)

Ability to perform final scraping and fitting of machine tool components (preferred but not required)

Working knowledge of applications processes and programming

Reliable transportation

Excellent interpersonal and communication skills

Intermediate computer skills

Advanced troubleshooting abilities

In-depth understanding of CNC controls and functions

Ability to stand for long periods, frequently reach, bend, and stoop

Full-time